Joelle Rasor
East Thetford,VT
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
13
13
years of professional experience
Work History
Customer Training Coordinator
GEOKON
Lebanon, NH
02.2021 - Current
- Proposed and implemented the organization's customer training program from the ground up.
- Launched the organization's first live educational webinar series.
- Designed classes for individual geotechnical instruments including presentations, technical course booklets, hands-on activities, and all supporting documentation.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Presented various technical lectures for training at GEOKON’s facilities, off-site seminars, and virtual platforms.
- Analyzed costs and devised pricing structures for classes and course material.
- Entered data, generated reports, and produced tracking documents.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
- Coordinated custom virtual and on-site training with existing and prospective clients.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Sales Associate
GEOKON
Lebanon, NH
06.2013 - 02.2021
- Performed all core job functions required of the sales associate position including quote entry, order entry, shipping estimates, and customer support.
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Leading sales associate, averaging $4.5 million in sales annually.
- Handled multiple high-profile projects from acquisition to completion, ranging in totals from $300,000-$2,000,000.
- Collaborated with team members to improve overall team performance, sharing best practices, and offering support as needed.
- Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
- Assisted with cost analysis on various product lines for pricing adjustments or provided advice to sales associates on appropriate pricing structures for quotes and orders.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Traveled extensively internationally and abroad as a company representative for conferences and exhibitions
Part Time Design and Shop Assistant
Design Source + Home
Norwich, VT
04.2014 - 06.2015
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Helped the owner with daily checklists and last-minute requirements.
- Managed efficient cash register operations.
- Checked incoming orders and organized new stock.
Mechanical Assembler
GEOKON
Lebanon, NH
07.2010 - 06.2013
- Assembled subcomponents and finished products as assigned by the assembly supervisor.
- Improved overall product quality, adhering to strict company guidelines and industry standards during the assembly process.
- Ensured timely completion of projects, effectively managing time and prioritizing tasks according to deadlines.
- Contributed to a safer work environment by maintaining clean and organized workstations and complying with safety regulations at all times.
- Consistently met or exceeded production quotas by efficiently assembling products within allocated time frames.
- Demonstrated adaptability while working on various projects simultaneously without compromising quality or deadlines.
Education
MBA - Business Administration
Southern New Hampshire University
Manchester, NH09.2023
Bachelor of Arts - Criminal Justice
Plymouth State University
Plymouth, NH05.2013
Skills
- Consulting
- Contract Management
- Project Coordination
- Schedule Coordination
- Business Development
- Customer Service
- Event Planning
- MS Office
- Cross-functional Collaboration
- Budget Management
- Team Leadership
- Coaching and Mentoring
Volunteer Experience
WISE Upper Valley: Completed 30 hours of training on domestic and sexual violence per Vermont and New Hampshire State laws., Covered two 12-hour shifts on WISE’s 24-hour crisis line per month. Crisis line support includes emotional or emergency counseling and referrals over the phone or in-person contact at hospitals or police stations outside of business hours.
Timeline
Customer Training Coordinator
GEOKON
02.2021 - Current
Part Time Design and Shop Assistant
Design Source + Home
04.2014 - 06.2015
Sales Associate
GEOKON
06.2013 - 02.2021
Mechanical Assembler
GEOKON
07.2010 - 06.2013
MBA - Business Administration
Southern New Hampshire University
Bachelor of Arts - Criminal Justice
Plymouth State University
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