Joelle Rogers
Tulsa,OK
Summary
I am an Award-winning sales professional with over 18 years of experience in the sales industry. Proven leadership abilities and highly focused on driving team quotas. Knowledge of proven sales techniques to develop and achieve ambitious sales targets. Passionate about creating, developing, and maintaining customer relationships to increase sales through repeat business.
Overview
18
18
years of professional experience
Work History
Senior Sales Consultant
Enterprise Mobility
Tulsa, OK
02.2011 - Current
- Greeted customers and identified their automotive needs.
- Provided product information, features, and benefits to customers.
- Assisted in developing customer financing options.
- Prepared sales contracts and other necessary paperwork for vehicle purchases.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Performed market research on competitor vehicles and pricing strategies.
- Created weekly reports detailing sales performance metrics such as closing rates and average sale prices.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Developed relationships with local banks to secure loan approval for customers with bad credit ratings.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Advised customers on extended warranties, insurance policies, and other related services.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
Manager Trainee/Assistant Manager
Enterprise Mobility
Tulsa, OK
06.2006 - 02.2011
- Greeted customers and provided excellent customer service.
- Processed reservations for customers over the phone or at the counter.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Checked vehicle condition both before and after rentals to ensure safety of all drivers.
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Provided accurate estimates on rental rates based on length of time needed by customer.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures..
Education
Bachelor of Arts - Criminal Justice
Chapman University
Orange, CA06-2004
Skills
- Outbound sales calling
- Sales Presentations
- Account Management
- Sales consultation
- Salesforce proficiency
- Sales process management
- Cold-calling
- Interpersonal and written communication
- Social Media Marketing
Accomplishments
- Enterprise Exceptional Achievement Award
- Top performer in the country (#21 out of 1100) in the country
- Monthly Sales Awards
- Yearly Sales Awards
References
References available upon request.
Timeline
Senior Sales Consultant
Enterprise Mobility
02.2011 - Current
Manager Trainee/Assistant Manager
Enterprise Mobility
06.2006 - 02.2011
Bachelor of Arts - Criminal Justice
Chapman University