Joelle Taffe
Saint Albans
Summary
Ambitious Receptionist experienced in managing front desk operations and providing professional service to guests. Delivered effective support through strong computer skills and telephone etiquette, ensuring smooth communication and operations. Committed to enhancing company growth by fostering positive interactions with every office visitor.
Overview
9
9
years of professional experience
Work History
Receptionist Medical Spa
Jules Asthetics
Floral Park
01.2026 - Current
- Greeted clients warmly and guided them to desired services for enhanced client satisfaction.
- Managed appointment scheduling using electronic booking systems efficiently.
- Answered phone calls and responded to inquiries professionally and promptly.
- Assisted in processing client payments and handling financial transactions accurately.
- Maintained a clean and organized reception area for welcoming atmosphere.
- Managed inventory of office supplies, ensuring availability to support daily operational needs.
- Assisted visitors by answering questions and guiding them to appropriate resources.
ABA Technician
Rebeccas aba therapy
Jamaica
05.2024 - 01.2026
- Implemented individualized behavior intervention plans for clients with developmental disabilities.
- Collaborated with lead therapists to assess client progress and adjust intervention strategies, enhancing individualized care.
- Documented daily client interactions and behavioral responses, ensuring compliance with protocols and supporting treatment effectiveness.
- Utilized data collection methods to track behavioral changes, informing adjustments to intervention plans.
Resident Advisor
Department of Homeland Security
New York
05.2023 - 01.2026
- Coordinated donation management for shelter residents, ensuring access to clothing, food, and hygiene products.
- Delivered crisis intervention and emotional support to individuals, fostering a safe environment for those in need.
- Conducted safety checks of all areas of the facility while on duty.
- Performed comprehensive safety checks across facility, maintaining safety standards and ensuring well-being of residents.
- Inspected living quarters regularly for cleanliness standards according to established guidelines.
- Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
Paraprofessional
Preffered Home Care
Jamaica
09.2023 - 08.2025
- Supported children with autism in daily living activities and routines to enhance independence.
- Collaborated with teachers and therapists to implement educational strategies.
- Engaged children in social activities to promote communication skills.
- Observed and documented children's behavior to inform care team decisions and strategies.
- Facilitated social activities to enhance children's communication skills and peer interactions.
- Assisted children with autism in daily living activities and routines.
Patient Care Associate
Peoplecare
New York
06.2023 - 05.2025
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Collected information on conditions and treatment plans from caregivers, nurses, and doctors to ensure comprehensive care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Administered medications according to physician or nurse practitioner instructions.
- Reported any changes in the client's physical or emotional condition to the supervisor immediately.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Provided mental and emotional support to clients, enhancing overall well-being and satisfaction.
Shift Supervisor
Project Redirect
New York
07.2023 - 10.2023
- Trained new staff members in operational procedures to enhance team readiness.
- Monitored staff performance to ensure quality standards were met.
- Provided on-the-job training to new staff members.
- Monitored staff performance, ensuring adherence to quality standards and improving service delivery.
- Conducted weekly inventory of supplies, equipment, and food items.
- Coordinated shift workers for inventory receiving, auditing, and restocking to maintain optimal stock levels.
- Assisted in the preparation of meals for shelter residents.
- Organized donations, sorted clothing items, and stocked pantry shelves.
- Conducted intakes with new shelter residents, gathering necessary information and paperwork.
Receptionist
One Stop Home Service Real Estate
Jamaica
02.2020 - 10.2023
- Answered and directed incoming calls, ensuring timely assistance and information for callers.
- Answered and directed incoming calls, providing basic information to callers.
- Maintained organized filing systems for documents, records, and correspondence, facilitating easy retrieval.
- Maintained filing systems for documents, records, and correspondence.
- Ordered office supplies to maintain inventory levels.
- Greeted visitors upon arrival at the office and provided assistance.
- Created spreadsheets to track project progress within the organization.
Customer Service Representative
Payomatic Check Cashing
Queens
08.2022 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided excellent customer service to ensure a positive customer experience.
- Collected customer feedback through surveys to enhance service offerings.
- Ensured positive customer experiences through attentive and responsive service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Counted and balanced cash drawer at the beginning and end of shift.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and had sufficient change.
- Delivered exceptional customer service while promoting loyalty programs to boost sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
Direct Support Professional
Eprine Community Services
New York
08.2022 - 12.2022
- Coordinated and facilitated recreational activities to enhance participant engagement and social interaction.
- Supported individuals with daily living activities, including personal care, meal preparation, and medication reminders, to foster independence.
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided guidance and support to ensure safety of individuals served.
- Ensured clean, organized environments to promote client comfort and safety.
- Maintained clean and well-organized environment for client happiness and safety.
Canvasser
Connective Strategies & Associates, Inc
Jamaica
06.2022 - 11.2022
- Developed and implemented canvassing strategies to generate support for a political campaign.
- Educated potential supporters on candidate's platform and policies, enhancing understanding and engagement.
- Conducted door-to-door outreach in assigned neighborhoods.
- Gathered data from constituents on opinions of candidate, informing campaign strategy and outreach efforts.
- Gathered data from constituents regarding their opinions of the candidate.
- Explained voting procedures to prospective voters, including registration requirements and absentee ballots, facilitating informed participation.
Private Duty Aide
Qualicare Home Health Nursing
New York
06.2021 - 08.2022
- Provided assistance to clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Facilitated safe transfers for clients from bed to wheelchair and other mobility devices using lifts and gait belts.
- Administered medications per physician's orders, monitored side effects, and communicated changes to supervisor.
- Performed light housekeeping duties such as laundry, dusting, vacuuming and meal preparation.
- Provided emotional support to clients and families to help navigate challenging situations.
Childcare Worker
Private Care
New York
12.2019 - 05.2021
- Supervised and ensured safety of children, fostering a secure environment.
- Assisted infants and toddlers during meal times, promoting healthy eating habits.
- Assisted with feeding infants and toddlers during meal times.
- Read stories to children and taught them basic skills such as counting, ABCs, and colors.
- Established daily routines that provided consistency for the children in my care.
- Cared for children of various ages, supporting feeding, dressing, and daily activities to encourage independence.
Program Support Assistant
Walker Legal Nurse Consultants & Associates, Inc
New York
11.2018 - 12.2019
- Developed policies and procedures for use within the program team environment.
- Organized and maintained filing systems for program-related records to ensure easy access and compliance.
- Created and implemented policies and procedures to enhance efficiency within the program team environment.
- Responded to customer service requests through email or telephone contact.
- Maintained filing systems for records related to programs being supported.
- Designed methods for tracking and managing scheduling data, streamlining shift assignments and time off requests.
Hair Salon Assistant
Scholastica Hair Salon
Queens
12.2017 - 11.2018
- Welcomed customers, enhancing their salon experience through attentive service.
- Shampooed and conditioned hair for 10 customers daily, contributing to overall client satisfaction.
- Set up stations for stylists before their appointments with clients.
- Coordinated client appointments in computer system, ensuring efficient scheduling.
- Performed basic receptionist duties such as answering phones and taking messages.
- Processed payments from customers for services rendered.
- Ordered materials, supplies, or equipment needed for providing services.
- Followed safety protocols while performing tasks in the salon.
Voluntary Worker
VA New York Harbor Healthcare System
New York
07.2017 - 12.2017
- Collaborated with team members to complete tasks efficiently and effectively.
- Assisted with facilities maintenance, ensuring clean and safe environment for all.
- Developed appropriate treatment plans focusing on each individual's needs.
- Guided disabled or impoverished individuals in accessing financial resources and community programs.
- Collaborated with other team members to ensure successful completion of tasks.
- Processed, organized and conducted inventory of various donated goods.
- Guided clients through transition to independent living within the community.
Summer Youth Employee
Recycle for Education
Queens
07.2017 - 08.2017
- Facilitated performance reviews at end of each session to enhance participant experience.
- Responded promptly to customer complaints regarding missed pickups or other issues related to their service requests.
- Assisted in developing strategies for increasing public awareness about responsible waste management practices .
- Collaborated closely with supervisors on initiatives designed to improve efficiency within the department .
- Inspected equipment prior to use for potential hazards
- Assisted in maintaining orderliness within the facility grounds
- Sorted recyclable materials into appropriate categories for collection.
- Addressed customer complaints promptly to improve service satisfaction and resolve issues.
- Collaborated closely with supervisors on initiatives designed to improve efficiency within the department.
- Assisted in developing strategies for increasing public awareness about responsible waste management practices.
- Provided assistance with loading and unloading materials at designated sites as needed.
- Participated actively in team meetings discussing new processes or procedures implemented by upper management.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
Education
York College of The City University of New York
Jamaica, NYSkills
- Spa Treatment Protocols
- Care Plan Management
- Health Records Management
- Customer Service Standards
- Client Interaction
- Client Support
- Appointment scheduling
- Conflict Resolution
- Documentation
- File Management
- Windows operating systems
- Zoom
- Quick learner
- Project Leadership
- Community Activities
Timeline
Receptionist Medical Spa
Jules Asthetics
01.2026 - Current
ABA Technician
Rebeccas aba therapy
05.2024 - 01.2026
Paraprofessional
Preffered Home Care
09.2023 - 08.2025
Shift Supervisor
Project Redirect
07.2023 - 10.2023
Patient Care Associate
Peoplecare
06.2023 - 05.2025
Resident Advisor
Department of Homeland Security
05.2023 - 01.2026
Customer Service Representative
Payomatic Check Cashing
08.2022 - 07.2023
Direct Support Professional
Eprine Community Services
08.2022 - 12.2022
Canvasser
Connective Strategies & Associates, Inc
06.2022 - 11.2022
Private Duty Aide
Qualicare Home Health Nursing
06.2021 - 08.2022
Receptionist
One Stop Home Service Real Estate
02.2020 - 10.2023
Childcare Worker
Private Care
12.2019 - 05.2021
Program Support Assistant
Walker Legal Nurse Consultants & Associates, Inc
11.2018 - 12.2019
Hair Salon Assistant
Scholastica Hair Salon
12.2017 - 11.2018
Voluntary Worker
VA New York Harbor Healthcare System
07.2017 - 12.2017
Summer Youth Employee
Recycle for Education
07.2017 - 08.2017
York College of The City University of New York