JoEllen Barbour
Reno,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Freight Coordinator/Account Manager
Little John Trucking
09.2020 - Current
- Acts as a liaison between customers, project managers, freight carriers and shipping department to ensure all logistical specifications are understood and met
- Prepares required documentation for international shipments, checking import and/or export documentation to adhere to regulations
- Enhanced customer satisfaction with timely and accurate shipment updates and initiative-taking issue resolution
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations
- Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements
- Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit
- Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Built working relationships with clients to foster loyalty and encourage repeat business.
Workforce Management Coordinator
Charter-Spectrum
12.2005 - 02.2020
- Responded to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; functioned as a liaison between technician and customer service employees
- Monitored real-time performance and job completion of assigned field technicians
- Minimized cost of operations by optimizing routes for drivers to align with budget
- Monitored vehicle locations to coordinate timely arrivals
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Collaborated with technicians in the field in resolving routing issues to minimize disruptions and troubleshooting customer complaints
- Met and consistently exceed customer satisfaction targets managing up to 150 daily calls, communicating professionally to provide information and optimal solutions Provided training for new employees
- Provided positive influence and leadership within the organization.
Office Administrator
Woodland Village Association
10.2004 - 12.2005
- Organized communications, such as memos, emails, invoices, reports, and other correspondence
- Created and maintained filing systems, both electronic and physical
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects
- Improved interdepartmental collaboration through the creation of shared calendars, project management tools, and clear lines of communication
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery
- Responded to inquiries from callers seeking information
- Kept the reception area clean and neat to give visitors a positive first impression
- Interacted with customers by phone, email, or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Maintained electronic and paper filing systems for easy retrieval of information
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
Skills
- Customs Compliance
- Shipment Tracking
- GPS Navigation
- Supply Chain Coordination
- Freight Operations
- Freight Bills Preparation
- Staff Leadership
- Materials Preparation
- Customer Relations
- Driver Communication
- Dispatch Coordination
- Route Navigation
- Schedule Coordination
- Coordinating Urgent Deliveries
- Freight management
- Route dispatch
- Trucking dispatching
- Creative problem solving
- Staff education and training
- Recordkeeping strengths
- Multitasking Abilities
- Organization and Time Management
- Training and mentoring
- MS Office
Education
- National Career Skills Institute - Human Resource/Payroll
- Microsoft Word, Excel, Power Point
- Ellsburg-Williamson Real Estate School - License
- High School Diploma
Certification
- Human Resources Certificate
- Payroll Certificate
- MS Word, Excell, PowerPoint Certificates
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Freight Coordinator/Account Manager
Little John Trucking
09.2020 - Current
Workforce Management Coordinator
Charter-Spectrum
12.2005 - 02.2020
Office Administrator
Woodland Village Association
10.2004 - 12.2005