Summary
Overview
Work History
Education
Skills
Timeline
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Joellen Douglas

Vero Beach,FL

Summary

Dynamic professional with extensive experience as an Assistant Store Manager at Bealls, recognized for enhancing customer satisfaction through effective team coaching and relationship building. Proficient in inventory management and operations oversight, I excel in fostering loyalty and driving sales growth while maintaining meticulous attention to detail.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Bealls
07.2022 - Current
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Import and Export Coordinator

Sea Shipping Line
03.2000 - 03.2005
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Processed customs declarations and maintained records of customs documents.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Built working relationships with clients to foster loyalty and encourage repeat business.

Education

High School Diploma -

Kennedy Christian
Hermitage, PA
06-1993

Skills

  • Stock management
  • Records maintenance
  • Strategic merchandising
  • Operations oversight
  • Employee scheduling
  • Display setup
  • Transaction processing
  • Loss prevention
  • Problem-solving
  • Inventory counting
  • Staff supervision
  • Team building and leadership
  • Attention to detail
  • Customer service
  • Relationship building and management
  • Verbal and written communication

Timeline

Assistant Store Manager

Bealls
07.2022 - Current

Import and Export Coordinator

Sea Shipping Line
03.2000 - 03.2005

High School Diploma -

Kennedy Christian

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Joellen Douglas