Jo Ellen Pearson
Windsor
Summary
Over 25 year’s experience in Customer Service work.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
33
33
years of professional experience
Work History
Retail Bakery
Kwik Trip
Waunakee
07.2023 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Online Shopper/Checker/Customer Service Representative
Hy-vee Foods
Madison, WI
07.2015 - 03.2023
- Managed online order fulfillment to ensure accuracy and timely delivery of customer purchases.
- Collaborated with team members to enhance shopping processes and improve overall customer experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Managed inventory levels, reducing discrepancies and optimizing stock selections for online orders.
Fulfillment Processor
American Girl Brands, LLC
DeForest, WI
09.2014 - 12.2014
- Operated machinery to process materials efficiently and accurately.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Monitored production workflows to ensure adherence to quality standards.
Accounts Receivable Clerk
Sinclair Broadcasting
Madison, WI
08.2012 - 03.2013
- Managed timely invoicing processes to ensure accurate cash flow and collections.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Customer Service Representative
Oakwood Village
Madison, WI
12.2011 - 04.2012
- Posted monthly statements.
- Implemented new rates for rentals.
- One on one consultation with residents, family members and outside agencies.
- Month-end reconciliation.
Customer Service Representative
Mouse House Cheesehaus
Windsor, WI
11.2009 - 10.2010
- Provided exceptional customer support to enhance resident satisfaction and resolve inquiries efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Billing Manager
Psychiatric Services, S.C.
Madison, WI
06.1993 - 07.2008
- Liaison between patients, clinicians and insurance carriers.
- Courteously and respectfully handled client interaction.
- Accurately and precise billing of insurance for carriers and clients.
- Balanced postings, verified payments, also made corporate deposits daily.
- Printed and distributed monthly clinic reports to staff and accounts payable.
- Filed claim appeals.
- Managed office communications.
Education
High School Diploma -
Frederick Jackson Turner High School
Portage, WI06-1983
Skills
- Work well under pressure
- Flexible
- Team building
- Quick learner
- Pleasant demeanor
- Very prompt and diligent
- Dependable and responsible
Languages
English
Timeline
Retail Bakery
Kwik Trip
07.2023 - 02.2026
Online Shopper/Checker/Customer Service Representative
Hy-vee Foods
07.2015 - 03.2023
Fulfillment Processor
American Girl Brands, LLC
09.2014 - 12.2014
Accounts Receivable Clerk
Sinclair Broadcasting
08.2012 - 03.2013
Customer Service Representative
Oakwood Village
12.2011 - 04.2012
Customer Service Representative
Mouse House Cheesehaus
11.2009 - 10.2010
Billing Manager
Psychiatric Services, S.C.
06.1993 - 07.2008
High School Diploma -
Frederick Jackson Turner High School