Joelle Quigley
Clancy,MT
Summary
Detail-oriented with successful healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tech Assistant
St. Peters Health
03.2023 - Current
- Provided technical guidance and support to team members.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Transported patients between rooms and appointments or testing locations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Barista
Scenic Brew
08.2020 - 08.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Hostess
The Montana City Grill
06.2019 - 02.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Helena College
Helena, MTAssociate of Applied Science - Diagnostic Medical Sonography
The University of Montana
Missoula, MTSkills
- Compassionate communication
- Attention to detail
- Multitasking and organization
- Compassion and empathy
- Basic life support
- Maintaining confidentiality
- Emotional support
- Active listening
- Team collaboration
- Critical thinking
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Timeline
Tech Assistant
St. Peters Health
03.2023 - Current
Barista
Scenic Brew
08.2020 - 08.2022
Hostess
The Montana City Grill
06.2019 - 02.2020
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Associate of Applied Science - Diagnostic Medical Sonography
Helena College
Associate of Applied Science - Diagnostic Medical Sonography
The University of Montana
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