Proven track record of enhancing operational efficiency, evidenced by my tenure at Red Coat’s Inc., where I spearheaded a team to improve cleaning protocols and reduce material waste. Skilled in supply inventory control and process optimization, I excel in creating streamlined workflows and fostering team collaboration. My analytical abilities and commitment to excellence have consistently resulted in heightened customer satisfaction and operational advancements.
• Performs heavy cleaning duties, including cleaning floors, shampooing rugs, floor maintenance and restorations.
• Washing walls and glass, cleaning restrooms, dusting office furniture, and removing trash.
• Daily maintenance tour in the production factory and other departments.
• Restock of materials in janitor.
• Training and supervision of personnel on proper techniques and daily routines.
• Planning, organization, decision making and resolving issues, good communication.
• Provided an elevated customer experience.
• Assisted customer with selection of construction and industrial machinery.
• Analyze market to identify sales opportunities.
• Contact and follow up with potential clients.
• Communicate and share news about products and services, as well as promotions.
• Advice to clients based on their specific needs (advice, demonstration, payment possibilities and financing, among others).
• Budget preparation.
• Closing sales.
• Preparation of visit reports, products of interest, commercial possibilities, specific requirements.
• Track and deliver equipment.
• Collaborate on sales estimates.
• Conduct customer satisfaction surveys.
• Identify improvements and needs.
• Respond to customer complaints.
• Effective communication, both verbal and written.