JOEL M. NELLIS
San Diego,CA
Summary
Versatile team member offering over 18 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
17
17
years of professional experience
Work History
Merchandiser/Forklift Driver
Costco Wholesale
07.2018 - Current
- Responsible for ensuring safe and proficient use of 10 forklift in lifting up and moving of merchandise
- Weigh merchandize and record weight or other production data on tags or labels
- Observe and comply with environment, quality, health, and safety procedures
- Personally check all quality descriptions of merchandise before and after it has been moved
- Recognize and report any mechanical or electrical flaws in equipment on a daily basis.
- Arranged consistent shelves, bins, and racks by following established planograms.
Apprenticeship
Above and Abroad
03.2022 - 03.2024
- Responsible for ensuring quality standards for 12 Airbnb properties
- Coordinated with landscaping company and on-site management to achieve 5 star rating on every stay
- Assigned priority to daily tasks of a handyman
- Being on call to address any problems or concerns of guests.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager
Gossip Grill
08.2016 - 07.2018
- Oversaw security operations at one of top rated women's bars in the country
- Managed staff of 8 to enable safety of all guests and co-workers
- Worked directly with management to effectively achieve nightly goals to better the business operations
- Effectively controlled payroll of employees to ensure a profitable margin each night
- Handled numerous customer service issues in a professional manner.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
Account Executive
Pharma Logistics
05.2015 - 08.2016
- Managed B2B clients in Northern California and Western Nevada region
- Worked directly with DEA disposing of expired pharmaceuticals in hospitals and pharmacies
- Expected to make 70+ calls to new and existing clients on non-service days
- Held accountable for full range of sales cycle with upper management.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Rental Manager
Pacific Nissan
12.2013 - 05.2015
- Oversaw daily rental operations at Southern California location
- Managed 64 car fleet for customers in service, body shop, sales, and retail
- Single-handedly started car rental department in Pacific Nissan dealership as part of Forman Automotive
- Managed staff to efficiently provide rental service to customers and hitting top tier goals each month
- Supervised over the completion of 2000+ legal rental contracts.
- Executed sales and marketing initiatives to increase revenue for company.
Technical Recruiter
Kineticom
02.2013 - 12.2013
- Recruiter in Wireless Industry
- Acquired telecommunications positions effectively reaching quota of 1 hire and 100 connects per week
- Communicated with multiple vendors to locate wireless employment opportunities in various markets
- Worked hand in hand with candidates to assure placements in open positions throughout the country
- ISO Certified for hiring standards throughout employment process.
- Assisted with writing job postings and job descriptions for boards.
Assistant Manager
Club Med
12.2009 - 09.2012
- Sales and Customer Relations
- Worked directly with general clientele, VIP clients and corporate partners to assure top 10 Trip Advisor score
- Created schedules for 9 staff members in order to achieve a efficiently delivered product
- Trained new employees on standardized processes to reach customer service goal of 93% positive
- Event Planning of Gold Members activities weekly for 20+ individuals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Business Development Manager
FcM Travel Solutions/Flight Centre
11.2008 - 12.2009
- Opened San Francisco FCm office selling to CEOs, CFOs, and VPs of large companies in Bay Area
- Cold calling 50+ companies a day, Attending weekly networking events, Expanding FCM brand
- Client relations: Secure 4 accounts a month, Acquiring 3 new clients and leads per week
- Always reached customer service quota of 90% completely satisfied with product of account management
- Sales experience that achieves customer satisfaction while promoting company's values and products.
- Implemented systems and procedures to increase sales.
Assistant Manager
Enterprise Rent-a-Car
11.2006 - 08.2008
- Lead and promote Enterprise Rent a Car in Southern California Market
- Directly influencing Enterprise branch to cater needs of corporate accounts and its retail clients
- Bill Collecting (B2B, Negotiated Accounts, Public)
- Reached customer service goal of 85% for 9 straight months while working at Mission Valley office
- Met monthly required amount of Sales for Protection Options in order to be promoted to Assistant Manager.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science - Marketing and Advertising Promotions
Missouri State University
Springfield, MO12.2005
Skills
- Business Development
- Customer Service
- Asset Management
- Account Management
- Leadership
- Team Building
- Community Outreach
- Content Strategy
- Networking
- Scheduling
- Merchandising plan creation
- Relationship Building
Timeline
Apprenticeship
Above and Abroad
03.2022 - 03.2024
Merchandiser/Forklift Driver
Costco Wholesale
07.2018 - Current
Assistant Manager
Gossip Grill
08.2016 - 07.2018
Account Executive
Pharma Logistics
05.2015 - 08.2016
Rental Manager
Pacific Nissan
12.2013 - 05.2015
Technical Recruiter
Kineticom
02.2013 - 12.2013
Assistant Manager
Club Med
12.2009 - 09.2012
Business Development Manager
FcM Travel Solutions/Flight Centre
11.2008 - 12.2009
Assistant Manager
Enterprise Rent-a-Car
11.2006 - 08.2008
Bachelor of Science - Marketing and Advertising Promotions
Missouri State University