Summary
Overview
Work History
Education
Skills
Timeline
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Joelma Nogueira

Arden,NC

Summary

Skilled Senior Administrative Manager with a proven track record in problem-solving and project management. Successfully coached new employees on best practices, negotiated contracts with vendors, and efficiently managed multiple projects. Provided executive-level support, organized large events, and maintained compliance with all applicable laws and regulations. Acted as a liaison between internal teams and external stakeholders, utilizing excellent communication and interpersonal skills. Proficient in MS Office Suite applications and experienced in overseeing daily activities.

Overview

17
17
years of professional experience

Work History

Administrative Specialist

NTCA
Asheville, NC
05.2024 - Current
  • Maintain filing systems and ensure proper records retention
  • Handle and distribute all incoming and post all outgoing mail
  • Image benefit claims, and documents into the appropriate imaging program
  • Provide back-up support for projects, and assist other essential, internal departments

Senior Administrative Manager

Morgan Stanley
Brazil, SP
07.2019 - 02.2023
  • Company Overview: Senior Administrative Manager – South America
  • Highly organized with exceptional communication skills and ability to manage a variety of high priority projects from multiple management and professional levels
  • Providing executive-level support by scheduling meetings, preparing presentations, drafting correspondence, organizing travel arrangements
  • Cultivating relationships with vendors to negotiate contracts and secure favorable pricing on goods and services
  • Excellence in customer service, resolving complex issues quickly and professionally
  • Demonstrated ability to effectively manage multiple projects and prioritize tasks
  • Managed day-to-day operations of a busy office environment including scheduling appointments, ordering supplies, onboarding and offboarding, as well as work-space setup
  • Proficient handling of confidential information in accordance with corporate policies and procedures
  • Negotiated contracts and maintained supplier relationships to guarantee timely delivery of necessary materials
  • Supervised a team of 8 executive assistants, providing support across a myriad of functions and situations
  • Initial point of contact at meetings and conferences, serving as a liaison contact for requests or complaints
  • Senior Administrative Manager – South America

Senior Facilities Coordinator

MicroStrategy
Brazil, SP
11.2010 - 07.2019
  • Company Overview: Senior Facilities Coordinator - LatAm
  • Organized regular inspections to detect potential problems in facility systems
  • Ensured compliance with safety regulations, building codes and industry standards
  • Resolved customer complaints regarding facilities services in a timely manner
  • Created detailed reports on operational activities, budgeting data and other relevant information
  • Coordinated with vendors for supply procurement and service contracts
  • Monitored financial budgets related to facilities operations and capital investments
  • Established effective communication channels between departments within the organization
  • Provided support during emergency situations by coordinating personnel and resources quickly
  • Managed the installation, maintenance, and repair of facility equipment to ensure optimal performance
  • Performed regular maintenance on office furniture, fixtures, lighting systems, appliances., according to manufacturer guidelines
  • Senior Facilities Coordinator - LatAm

Administrative Assistant

MicroStrategy
Brazil, SP
08.2008 - 11.2010
  • Answered incoming calls promptly and professionally, resolving or forwarding calls to appropriate personnel
  • Developed strong relationships with customers through exceptional customer service
  • Maintained in order filing system both electronically and manually for easy access when needed
  • Sent emails, and memos correspondence on behalf of executives
  • Utilized excellent communication skills to coordinate with various departments
  • Scheduled and confirmed appointments for clients and supervisors
  • Processed invoices, purchase orders, expense reports and other documents related to financial transactions
  • Organized travel arrangements for executives, ensuring all necessary information was available prior to departure date

Education

Bachelor degree - Business Administration

Paulista University
Sao Paulo, Brazil
07-2014

Skills

  • Project Management
  • HR Support
  • Business Administration
  • Expense Reporting
  • Staff Management
  • Travel Arrangements
  • Office Supplies and Inventory
  • Meeting Support
  • Budgeting and Expense Monitoring
  • Vendor negotiation

Timeline

Administrative Specialist

NTCA
05.2024 - Current

Senior Administrative Manager

Morgan Stanley
07.2019 - 02.2023

Senior Facilities Coordinator

MicroStrategy
11.2010 - 07.2019

Administrative Assistant

MicroStrategy
08.2008 - 11.2010

Bachelor degree - Business Administration

Paulista University

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Joelma Nogueira