Summary
Overview
Work History
Education
Skills
Websites
CLOUD & DEVOPS FOCUS
Certification
Timeline
Generic
JOEL R WHITE

JOEL R WHITE

Verona,PA

Summary

Senior IT infrastructure and cloud engineer with 24+ years of experience across system and network administration, enterprise IT operations, identity and access management, and cybersecurity. Strong hands-on background with Microsoft Entra ID, Intune, Azure, Microsoft 365, VMware, Windows Server, and next-generation firewalls (Palo Alto, Fortinet, SonicWall, pfSense, Barracuda). Currently expanding into AWS and modern DevOps practices through an AWS Cloud Infrastructure program, with practical exposure to Amazon S3, CloudFront, Lambda, SQS/SNS, IAM, VPC, and load balancers, as well as emerging skills in Docker and Kubernetes, with Azure cloud already used daily in production. Known for leading complex migrations, hardening security posture (MFA/SSO, vulnerability remediation, DR testing), automating operations with PowerShell, and serving as a senior escalation point and mentor in hybrid on-prem/cloud environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Network Administrator Senior

Schneider Downs Inc.
Pittsburgh, Pennsylvania
10.2022 - Current
  • Lead systems and infrastructure administration for a mixed on-prem and Microsoft cloud environment, managing VMware vCenter/ESXi, NAS/SAN storage, Windows Server 2016/2019, Active Directory, Group Policy, Certificate Services, DNS, DHCP, and core domain roles.
  • Managed a large-scale Windows Server migration, successfully upgrading all production servers from Windows Server 2012 R2 to 2019 to improve stability, security, and vendor supportability.
  • Design, implement, and manage Microsoft cloud services, including Azure, Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Entra ID (Azure AD), and Intune, ensuring secure identity, collaboration, and endpoint management across the organization.
  • Own identity and access architecture in a hybrid environment using on-prem Active Directory synchronized to Entra ID (Entra Connect), aligning identity design and role-based access control (RBAC) with zero-trust principles and security best practices; familiar with multi-site/multi-forest AD design and able to apply best practices even though the current environment is single-forest.
  • Deploy and manage Intune and Entra for endpoint provisioning, including device enrollment, configuration profiles, Conditional Access policies, and Intune application deployment (IntuneWinApps); author detailed documentation and train staff on creating, deploying, and troubleshooting Intune apps and Entra enrollment issues.
  • Implement and support Single Sign-On (SSO) using Entra Enterprise Applications, integrating internal and third-party applications using SAML (with understanding of OIDC patterns) to provide centralized, secure authentication for users and external vendors.
  • Serve as subject matter expert for Windows Server infrastructure, drawing on experience since 2001 building and administering print servers, domain controllers, Network Policy Servers (NPS/RADIUS), file servers, SQL servers, utility servers, and Remote Desktop/terminal servers.
  • Engineer secure wireless and RADIUS solutions, including configuring Microsoft Enterprise Certificate Authority and NPS/RADIUS to support WPA3/Windows 11 certificate-based Wi-Fi and Credential Manager integration, as well as NPS integration with Duo Security for vendor GlobalProtect VPN multi-factor authentication.
  • Administer backup and disaster recovery platforms, including Veeam (for Office 365 and server backups) and Rubrik (for Microsoft 365 backup), developing and executing disaster recovery plans, performing regular DR testing (including a 96% fully functional sandbox deployment), and conducting weekly backup restore tests to validate data integrity.
  • Harden security posture and remediate vulnerabilities, working closely with the Security team and SOC to review vulnerability reports and SIEM alerts, identify and remediate issues using tools such as Nessus Vulnerability Scanner, and ensure strict adherence to security policies, change-management processes, and regulatory requirements.
  • Implement comprehensive monitoring and alerting, leveraging SolarWinds (Orion), N-Able, LogicMonitor, Palo Alto firewalls, and Zscaler to monitor server and network health (disk utilization, CPU, RAM, system uptime), with automated alerts feeding into the ticketing system for proactive remediation.
  • Manage and monitor network and security infrastructure, including Palo Alto firewalls, Cisco switches and routers, Cisco Virtual Wireless Controllers, wireless access points, VPNs (GlobalProtect and multi-vendor tunnels), and Zscaler, ensuring secure remote access, reliable connectivity, and adherence to infrastructure standards.
  • Administer telephony and collaboration services, ensuring peak performance and availability of the Avaya VoIP phone system and Microsoft Teams (via Teams Admin Center), including call flows, voicemail, remote access, and user provisioning.
  • Oversee a large server and domain footprint, managing 80+ Windows servers (performance, patching, backups) hosted on VMware, and administering 20+ domains and child domains using Azure DNS zones, while coordinating with vendors such as GoDaddy for public DNS, certificates, and domain registration.
  • Rebuild and optimize critical services, including redesigning and maintaining the PaperCut print server environment, building a central repository of printer, server, and domain controller configurations using PowerShell scripting and OneNote, and tuning DHCP (including IP helper-address configurations on Cisco routers) to support PXE imaging and DHCP migration to the primary domain controller.
  • Own infrastructure projects end-to-end, from requirements gathering, technical design, and effort estimation through implementation, upgrades, and ongoing maintenance—covering servers, storage, networking, remote access, wireless, telephony, and Microsoft cloud services.
  • Automate and streamline operations by developing PowerShell scripts and other tooling to reduce manual effort, optimize resource provisioning, standardize configurations, and improve system efficiency across servers, endpoints, and directory services.
  • Ensure compliance, security, and audit readiness by maintaining detailed infrastructure documentation, performing regular system and security audits, aligning configurations with internal policies and industry best practices, and contributing to disaster recovery and business continuity planning.
  • Provide Tier 2/3 (Level III) escalation support for complex desktop, server, and network issues across Windows, macOS, Android, and iOS environments, mentoring other team members.
  • Act as a technical leader and collaborator, working closely with security, development, and operations teams; researching emerging technologies and tools (including identity management platforms like Quest Active Roles, Windows Admin Center, and MDM/MAM platforms such as Intune); and presenting recommendations to Information Systems management.
  • Demonstrate strong professional discipline and soft skills, including effective time management and organization, willingness to work planned off-hours maintenance windows (e.g., Thursday 9 p.m. maintenance), continuous learning, and actively teaching and upskilling fellow team members.

IT Director

Allies for Health and Wellbeing
Pittsburgh, Pennsylvania
06.2019 - 01.2022
  • Directed and executed a complete infrastructure overhaul, migrating from an outdated Microsoft system to a modern Microsoft 365 environment.
  • Transitioned the organization to Microsoft 365, emphasizing Microsoft Teams, OneDrive, and OneNote, which proved critical for remote work continuity.
  • Boosted productivity by eliminating legacy RDP, roaming profiles, and folder redirection, implementing cloud-based technologies like Microsoft OneDrive and SharePoint.
  • Migrated Microsoft Exchange 2013 to Office 365 Exchange Online, achieving seamless integration with Microsoft Teams, Outlook Calendar, and Microsoft Stream.
  • Utilized Active Directory and Group Policy for efficient resource provisioning and troubleshooting across the organization.
  • Upgraded to Cisco 2960 PoE switches, reducing power consumption and eliminating the need for excessive PoE adapters.
  • Managed VMware VCSA environment, centralizing administration of two vSphere ESXi Hosts.
  • Deployed Unifi Ubiquiti access points and Unifi Cloud Key, significantly enhancing multi-user throughput and overall user experience.
  • Pulled and labeled network cabling for new connections, cleaned up topology, and eliminated unmanaged mini switches to improve performance and reduce points of failure.
  • Upgraded and maintained a pfSense firewall, then migrated to a Barracuda F80 firewall, enhancing security capabilities.
  • Transitioned spam filtering and archiving to Barracuda Essentials Cloud Control, providing comprehensive email security, archiving, and cloud backup for Office 365.
  • Provided expert VoIP support for SNOM phones, including voicemail-to-email functionality for remote users.
  • Secured the guest wireless network through VLANs on Cisco 2960 switches and Unifi Cloud control, enhancing security and IP lease availability.
  • Identified and strategically decommissioned unused hardware resources, resulting in a ~50% reduction in operational costs.
  • Implemented robust backup and disaster recovery strategies using Veeam Backup & Replication to offsite drives, effectively protecting against ransomware attacks.
  • Developed a streamlined desktop/laptop deployment process using batch scripts, reducing deployment time from 3 hours to 1 hour.
  • Established comprehensive Security and Acceptable Use Policies, enhancing organizational compliance.
  • Conducted annual Security Risk Assessments in strict accordance with HIPAA policies, ensuring regulatory adherence.
  • Implemented SentinelOne antivirus, providing stronger protection against advanced ransomware threats.

Senior Systems Administrator

Pediatric Alliance Inc. / BI Consulting
Carnegie, Pennsylvania
06.2016 - 01.2019
  • Provided critical on-site and remote third-level support for healthcare providers across Pediatric Alliance and 16 other healthcare organizations.
  • Administered network infrastructure, system provisioning, backups, and technical support for BI Consulting and client environments.
  • Delivered expert phone and TeamViewer remote support to multiple healthcare entities including Adagio Health, Community Health Clinic, and One Health Ohio.
  • Supported and deployed Dell SonicWall and pfSense firewalls, ensuring robust security for multiple sites.
  • Maintained HIPAA compliance by meticulously documenting assets using Excel and asset tags.
  • Managed RDP overload by balancing connections using Hercules Load Balancer Virtual Appliance.
  • Upgraded and maintained hardware for Dell VRTX systems to ensure optimal performance.
  • Configured Symantec VIP Manager for two-factor authentication for e-prescribing, enhancing security protocols.
  • Coordinated office openings, system installations, project management, and data center migrations with clients.
  • Documented all configurations for 16 medical facilities through OneNote, ensuring comprehensive record-keeping.
  • Conducted Security Risk Assessments in compliance with HIPAA regulations and standardized systems and policies to ensure consistent quality and productivity.
  • Delivered and installed networking and computer equipment to multiple sites, ensuring timely setup.

Network Administrator & Helpdesk Technician

Penns Manor Area School District
Kenwood, PA
08.2001 - 01.2016
  • Maintained 20 servers and oversaw migration from Novell Networks to Windows Server 2003.
  • Deployed 250 Mitel VoIP phones by upgrading Cisco switches to PoE and leveraging VLANs and QoS for optimized performance.
  • Upgraded network infrastructure by running Cat6 cabling, replacing aging Cat5 cabling in several computer labs.
  • Secured the entire infrastructure through robust Group Policies and Fortinet solutions.
  • Managed Microsoft’s Volume Licensing Center for Windows OS ISOs and Office 2010, ensuring software compliance.
  • Trained and supervised high school students from Penns Manor and ICTC, empowering them to assist with help desk troubleshooting.
  • Mentored students in documentation skills using AutoCAD and Excel for accurate records of IDF connections, switch ports, and patch panels, and taught cable termination techniques.
  • Implemented and maintained switching stacks, optimizing network performance and reliability.
  • Coordinated multiple large-scale projects, including expanding network coverage to the school fitness center and main football field.
  • Configured, documented, and maintained the football field’s sound system and digital smart scoreboard, including creating personalized GIFs for display.
  • Integrated Google Apps for Education using Chromebooks, making them an essential tool for modern education.
  • Managed the video surveillance project, installing 35 PoE cameras funded by the Safe Schools Grant.
  • Installed and supported Meraki wireless devices with separate VLANs for ~70 faculty, 40 staff, and 925 students, ensuring secure and segmented access.
  • Pioneered wireless networking integration in the building prior to widespread mesh systems.
  • Supported and maintained six computer labs, 300+ computer systems, six IDFs, and one MDF.
  • Streamlined user creation for various systems (e.g., library system, Study Island, SIS) by manipulating Excel exports from the Student Information System.
  • Developed and maintained the school website and regularly updated it with academic and sports content and photography.
  • Maintained a robust Mac OS environment including Mac Server, iPads, and Apple TVs.
  • Collaborated with AV students on Channel 1 news productions, providing technical support and utilizing Final Cut Pro.
  • Implemented 150 iPads using Apple Configurator and Meraki MDM, and used Hyper-V to create NComputing systems for labs, reducing costs and system failures.

Education

No Degree - Network Administration

Pennsylvania Highlands Community College
Richland, PA
01.2011

Bachelor of Science - Management Information Systems

Indiana University of Pennsylvania
Indiana, PA
01.2000

Skills

  • Platforms:
  • Windows 10–11 Pro; Windows Server 2008–2022; macOS; Linux
  • Microsoft 365, Azure & Identity:
  • Microsoft Entra ID (Azure AD), Azure AD Connect, Microsoft Intune Endpoint Manager, Office 365 (Teams, SharePoint, OneDrive, OneNote), hybrid AD/Entra environments
  • Virtualization & VDI:
  • VMware vSphere/ESXi, VMware VCSA, Hyper-V, Horizon Client, VirtualBox, NComputing
  • Backup & Disaster Recovery:
  • Veeam Backup & Replication, Veeam VEX, Backup Exec, Dell EqualLogic, iLand 11:11 Systems, Rubrik; design and testing of DR plans and ransomware-resilient backup strategies
  • Security & Cybersecurity:
  • Nessus Vulnerability Scanner, Security Risk Assessments (including HIPAA), firewall hardening, on-prem and cloud backups, security training and policies, SentinelOne, Carbon Black, Sophos, Trend Micro, Symantec, McAfee, CrowdStrike
  • Firewalls, Web Filtering & VPN:
  • Palo Alto Next-Gen, Fortinet FortiGate, Dell SonicWALL, Cisco ASA, pfSense, Barracuda CloudGen F80, Barracuda Essentials Cloud Control, Barracuda WS110, Sophos; VPN technologies including GlobalProtect, Cisco AnyConnect, OpenVPN
  • Networking:
  • Cisco and HP switches/routers; VLANs, QoS, switching stacks; DNS, DHCP, TCP/IP, UDP, SSL, SMTP, SSH; wireless technologies (Ubiquiti, Cisco, Meraki, Netgear, Apple AirPort, Cisco Virtual Wireless Controller)
  • Email, Archiving & Filtering:
  • Barracuda Essentials Cloud Control, Mimecast; Exchange 2013 and Exchange Online
  • MDM/MAM & Device Management:
  • Meraki MDM, AirWatch, Microsoft Intune; Apple Configurator; iOS and Android device management
  • Scripting & Automation:
  • PowerShell (including Exchange Management Shell), batch scripting for provisioning, configuration, reporting, and automation of repetitive tasks
  • Database & Applications:
  • SQL Server installation and administration; Microsoft Volume Licensing; various education and healthcare line-of-business systems
  • Monitoring, Ticketing & RMM:
  • SolarWinds Orion, SolarWinds RMM, N-Able, LogicMonitor, TeamViewer, Alloy
  • Other Technologies:
  • VoIP (Mitel, Avaya, SNOM); video surveillance (on-prem and Verkada cloud PoE; Samsung PoE); door security (DSX, KeriSys); Mac OS environments (Mac Server, iPads, Apple TVs); G-Suite/Google Workspace (Education & Nonprofits)
  • Windows Server migration
  • Microsoft Azure services
  • Network infrastructure management
  • Active Directory administration
  • Group Policy configuration
  • Identity and access management
  • Endpoint management solutions
  • Single Sign-On implementation
  • Vulnerability remediation
  • Monitoring and alerting systems
  • Firewall configuration and management
  • VoIP systems administration
  • Project management leadership
  • PowerShell automation scripting
  • Compliance auditing processes
  • Technical documentation creation
  • Network troubleshooting
  • Server management
  • System upgrades
  • Disaster recovery
  • Load balancing
  • Cisco router and switch security
  • Cloud management
  • Infrastructure planning
  • User training
  • VPN configuration

Websites

CLOUD & DEVOPS FOCUS

  • AWS Cloud Infrastructure (in progress): Currently enrolled in a structured AWS Cloud Infrastructure course (Great Learning), building skills in S3 (object storage, static hosting), CloudFront (CDN and caching), Lambda (serverless/event-driven compute), SQS/SNS (asynchronous messaging), IAM (identity and access control), VPC (network isolation, subnets, security groups), and load balancers for scalable, resilient architectures.
  • Containerization & Orchestration: Actively learning Docker and Kubernetes to understand modern application packaging, container networking, and automated deployment/orchestration patterns.
  • Multi-Cloud Perspective: Daily, production-level experience with Azure / Microsoft 365 / Entra ID / Intune plus growing AWS knowledge, positioning me well for hybrid and multi-cloud environments.
  • Automation & Scripting: 20+ years of experience using PowerShell and batch scripting to automate provisioning, configuration, reporting, and documentation for Windows Server, Active Directory, and Microsoft 365/Entra/Intune.
  • Identity, Security & SSO: Deep hands-on experience designing and managing Entra ID + on-prem AD hybrid identity, Conditional Access, MFA, and SSO/SAML integrations with Enterprise Apps for both internal and external users.
  • Self-Directed Learning & Discipline: Consistently dedicate ~5 hours per night after a full workday to cloud and DevOps upskilling, using training platforms and AI tools (such as Claude AI) alongside official documentation and labs—demonstrating strong initiative, curiosity, and long-term commitment to modern cloud practices.

Certification

  • CompTIA A+
  • AWS Cloud Infrastructure Course (Great Learning) – In Progress
  • Ongoing self-study in AWS (S3, CloudFront, Lambda, SQS/SNS, IAM, VPC, ELB), Docker, Kubernetes, and Azure DevOps concepts

Timeline

Network Administrator Senior

Schneider Downs Inc.
10.2022 - Current

IT Director

Allies for Health and Wellbeing
06.2019 - 01.2022

Senior Systems Administrator

Pediatric Alliance Inc. / BI Consulting
06.2016 - 01.2019

Network Administrator & Helpdesk Technician

Penns Manor Area School District
08.2001 - 01.2016

Bachelor of Science - Management Information Systems

Indiana University of Pennsylvania

No Degree - Network Administration

Pennsylvania Highlands Community College

Similar Profiles

CREATE PROFILE