Joel Simon Castillo
Brooklyn,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager of Health Homes Care Management
AIDS Service Center of NYC/The Alliance
New York , NY
08.2022 - Current
- Reviews documentation submitted by staff to ensure adherence to standards of quality, appropriateness and compliance with regulations
- Assists with orienting new staff to their role within the department
- Reviewing, tracking and assigning all intakes
- Assists with data collection for measurement of productivity
- Prepares monthly reports on statistics
- Prepared and managed monthly billing spreadsheets for non-billable and billable services, ensuring accuracy and compliance with budgetary constraints.
- Providing direct casework supervision to case managers
- Reviewing the quality of the casework and approving assessments and service plans
- Assessing the training needs of the case managers and making recommendations for professional development
- Monitors screening process for potential clients for program enrollment and orient clients to the program and describes program objectives
- Maintains confidential case records for all clients
- Maintains contacts with outside agencies to refer or obtain additional client services
- Participates in ongoing education and professional development through courses, seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce
- Provides monthly service outcomes information and supporting documentation to the Director of Social Services for reporting purposes as required by funding agencies
- Approve timesheets for a staff of five care managers under my supervision
- Aid with lobbying efforts to secure funding and program support
- Performs all other duties as requested by managerial staff and other duties as required.
- Perform data entry and maintain billing records.
- Managed monthly billing cycles for multiple clients.
- Entered data into electronic billing system.
Care Manager
Aids Service Center/The Alliance for Positive Change
New York , NY
07.2020 - 08.2024
- Utilizes approved Health Home assessment instruments to prepare initial and ongoing clinical and psychosocial evaluations of mental health, health, and other related service needs of identified patients
- Confirms acuity level of identified patient and tailors care plan, accordingly, reassessing as needed
- Develops, coordinates, and integrates a written, coordinated care plan in cooperation with the patient, the patient's family, and/or the other providers serving the patient
- Updates plan at specified intervals, and as needed based on changes in patient's condition / circumstances
- Performs and maintains effective care management for a caseload of high-intensity clients, as assigned, from assessment to case closure
- Tracks/monitors client progress and produces/maintains detailed, accurate and timely case notes
- Facilitates periodic case record reviews and case conferences with all providers serving the patient
- Reviews new cases for completeness of documentation
- Tracks all medical, behavioral substance use and other network referrals made for clients and ensures clients follow up on referrals and attend scheduled appointments, through accompaniment when necessary
- Provides phone and physical outreach to clients who have been non-adherent to necessary treatment appointments or have missed appointments for initial visits with new providers
- Provides outreach via phone to clients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent psycho-social issues
- Ensures that relevant care team members receive important client alerts, including ER visits, hospitalization admission/discharge information and other urgent care notifications
- Tracks/monitors client progress through a combination of written work, agency databases, health home data system and case conferences with the Care Team
- Documents and maintains case records in agency database and completes all data entry promptly
- Represents the agency within hospital and clinic setting, providing care management services to patients on site and in the field
- Always represents The Alliance with the highest level of professionalism and respect
- Monitors client entitlements, insurance, and other benefits to ensure they remain active and in place
- Participates in initial and ongoing trainings as necessary to maintain a level of knowledge related to serious physical ailments as defined by Health Home regulations.
Patient Coordinator of Ophthalmology
Weill Cornell Medicine
New York , NY
04.2018 - 07.2020
- Fields telephone inquiries from patients and referring physician offices, helps patients to select the right physician to meet their needs, advises on insurance, payment and visit concerns
- Responsible for making, confirming, and cancelling appointments for both new and existing patients
- Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit
- If applicable, ensures that patients provide any pre-visit documentation, pre-certifications, or authorizations for medical services as needed, and/or a referral, if required
- Exercises some independent judgment when dealing with patients and special requests
- Verifies insurance coverage prior to the patient's appointment
- Documents patient interactions and notes within the practice management system
- Assess client concerns or needs and triage to the correct eye specialist.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Education
Master of Public Health (M.P.H) - Epidemiology & Biostatistics
CUNY Graduate School For Public Health And Health Policy
true05-2026
Certified Nurse's Assistant -
TIA School of Allied Health
10-2024
Bachelor of Science (B.S) in Sociology -
State University of New York at Oneonta
12.2016
Skills
- English
- Spanish
- First Aid
- CPR
- AED
- Personal Trainer
- EMR Systems EPIC
- Peer Place
- Foothold
- Salesforce
- Excel spreadsheets
- PSYCKES
- EPACES
- Mapp
- Medical Triage
- Program Design
- Supervising
- Managing
- Project Management
- Team Development
- Personnel Management
- Quality Assurance
- Scheduling and Planning
- Team Leadership
- MS Office Applications
- Public Speaking/Media/Press Interviewing
- Budget coordination
Certification
- First Aid CPR & AED
- Certified in Personal Trainer (ACE)
- CNA (In progress)
- IRB/CITI HSR for Social & Behavioral Faculty
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Program Manager of Health Homes Care Management
AIDS Service Center of NYC/The Alliance
08.2022 - Current
Care Manager
Aids Service Center/The Alliance for Positive Change
07.2020 - 08.2024
Patient Coordinator of Ophthalmology
Weill Cornell Medicine
04.2018 - 07.2020
Master of Public Health (M.P.H) - Epidemiology & Biostatistics
CUNY Graduate School For Public Health And Health Policy
Certified Nurse's Assistant -
TIA School of Allied Health
Bachelor of Science (B.S) in Sociology -
State University of New York at Oneonta
- First Aid CPR & AED
- Certified in Personal Trainer (ACE)
- CNA (In progress)
- IRB/CITI HSR for Social & Behavioral Faculty
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