Joel W Carlson
Tacoma,WA
Summary
Dynamic and seasoned sales professional with a proven track record at Cintas, adept in CRM software proficiency and exceptional at relationship building. 15 years of commission based positions. Believe in being an owner with what you do. Excelled in mentoring and elevating team performance, securing the "Lock It Down" award in 2023 for minimal lost business. Specializes in territory growth and motivating others, consistently exceeding sales goals.
Luck is preparation meeting opportunity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Cintas
09.2021 - Current
- Responsible for overseeing and cultivating relationships with over 200 business in territory of ownership.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Consistently increasing sales month to month and achieving key performance indexes.
- Awarded the lock it down award in 2023 for having the least amount of lost business at my location.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Salary plus commission and bonus position
Sales and Brand Specialist
Volvo Cars Seattle
01.2019 - 07.2021
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers which was a key to success.
- Negotiated purchase prices and explained sales, warranty, and optional products. I am a believer in making the process fun and personable for the individual I am working with.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Commission and bonus position
Sales and Brand Specialist
Walkers Renton Subaru
03.2014 - 08.2018
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Commission plus bonus position.
Assistant Manager
Nordstrom
05.2012 - 12.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responsible for employee productivity and attendance.
- Excelled in beating LY numbers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Salary plus bonus position.
Women's Shoe Sales Associate
Nordstrom
03.2010 - 04.2012
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Awarded with the "Pacesetter award" numerous times for exceeding sales expectations.
- Exceeded the expectations of nordstrom rewards cards opened on a monthly bases.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Hourly plus commission position
Retail Sales Associate
Clarks of England
01.2008 - 02.2009
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Hourly plus commission.
Education
GED -
CWU
Ellensburg, WASSR COLLEGE AT CINTAS
REMOTE Ritz Carlton Experience Training
Seattle, WANordstrom Leadership Program
Seattle, WASkills
- Goal Oriented
- Cold calling
- Performance Tracking
- CRM software proficiency
- Route management
- Business development
- Retail displays
- Overcoming objections
- Motivating others
- Relationship Building
- Interpersonal communication skills
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Calm Under Pressure
Certification
First aid and CPR certified
Timeline
Sales and Service Representative
Cintas
09.2021 - Current
Sales and Brand Specialist
Volvo Cars Seattle
01.2019 - 07.2021
Sales and Brand Specialist
Walkers Renton Subaru
03.2014 - 08.2018
Assistant Manager
Nordstrom
05.2012 - 12.2013
Women's Shoe Sales Associate
Nordstrom
03.2010 - 04.2012
Retail Sales Associate
Clarks of England
01.2008 - 02.2009
GED -
CWU
SSR COLLEGE AT CINTAS
Ritz Carlton Experience Training
Nordstrom Leadership Program