Joel Waliczek
Plainfield,IL
Summary
Dynamic leader with a proven track record at Eco Chem and Pillars Community Health, excelling in customer relations and staff management. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in negotiation and team leadership, adept at fostering relationships and driving positive outcomes. Achieved notable success in optimizing business processes and empowering clients towards self-sufficiency.
Overview
30
30
years of professional experience
Work History
Owner
Eco Chem
09.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Social Worker
Pillars Community Health
06.1994 - 09.2008
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Responsible for helping clients gain and maintain employment.
Education
Bachelor of Science - Social Services
Hannibal LaGrange College
Hannibal, MOSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Staff Management
- Negotiation
- Team Leadership
- Inventory Control
- Inventory Management
- Decision-Making
Timeline
Owner
Eco Chem
09.2008 - Current
Social Worker
Pillars Community Health
06.1994 - 09.2008
Bachelor of Science - Social Services
Hannibal LaGrange College