Summary
Overview
Work History
Education
Skills
Timeline
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Joely Aybar

The Bronx,NY

Summary

Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients. Energetic Treatment Coordinator with specialties in insurance, scheduling and maintaining the front desk area. Friendly and ethical to quickly and effectively solve challenges. Experience working in a dental practice of two dentists and seven employees.

Overview

6
6
years of professional experience

Work History

Treatment Coordinator

Ismile Orthodontics
White Plains, NY
06.2023 - Current
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Created customized treatment plans for patients based on individual needs.
  • Tracked patient progress and updated records accordingly.
  • Provided support to clinical staff with insurance verification and authorization processes.
  • Conducted financial counseling sessions for new and existing patients.
  • Maintained communication with healthcare providers regarding referrals and authorizations.
  • Assisted in developing policies, procedures, and protocols related to patient care activities.
  • Worked closely with medical billing department to ensure accurate coding of all services provided.
  • Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
  • Performed administrative duties such as filing insurance claims forms or preparing reports.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Provided education and resources to help patients understand their treatment options.
  • Conducted financial consultations with patient and set up payment plans.
  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.

Receptionist

My Wealth Solutions
The Bronx, NY
09.2021 - 06.2023
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Explained policies and procedures to visitors.

Mobile Expert

Tcc Wireless
New York, NY
05.2019 - 06.2021
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Educated customers about policies, contracts and payment amounts.
  • Monitored inventory and restocked shelves when product orders arrived.
  • Sold wireless packages and devices to customers.
  • Responded to client requests via email, phone and in person.
  • Called potential clients to follow up on purchase and contracts.

Cashier

PLS Check Cashing
The Bronx, NY
01.2018 - 03.2019
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Some College (No Degree) - Criminal Justice

Monroe College
The Bronx, NY

Skills

  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Office equipment operations
  • Organization and efficiency
  • Technologically savvy
  • Professional and polished presentation
  • Multitasking
  • Financial Management

Timeline

Treatment Coordinator

Ismile Orthodontics
06.2023 - Current

Receptionist

My Wealth Solutions
09.2021 - 06.2023

Mobile Expert

Tcc Wireless
05.2019 - 06.2021

Cashier

PLS Check Cashing
01.2018 - 03.2019

Some College (No Degree) - Criminal Justice

Monroe College

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Joely Aybar