Joely Aybar
The Bronx,NY
Summary
Assisted patients in understanding treatment plans developed by dentists. Supported patients in identifying suitable dental treatments for individual needs. Communicated dental terminology effectively to enhance patient comprehension. Managed insurance scheduling and front desk operations efficiently. Addressed challenges promptly and ethically in a busy dental practice environment. Collaborated with a team of two dentists and seven staff members.
Overview
7
7
years of professional experience
Work History
Hygiene Coordinator
Bronxville Famaily Dental
Bronxville, NY
07.2024 - Current
- Implemented infection control protocols to ensure compliance with health regulations.
- Coordinated hygiene training sessions for dental staff to enhance patient safety standards.
- Developed and updated hygiene policies in alignment with industry best practices.
- Collaborated with dentists to assess and address patient care challenges related to hygiene.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix
Treatment Coordinator
Ismile Orthodontics
White Plains, NY
06.2023 - 07.2025
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Assisted in developing policies, procedures, and protocols related to patient care activities.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Provided education and resources to help patients understand their treatment options.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
Receptionist
My Wealth Solutions
The Bronx, NY
09.2021 - 06.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Explained policies and procedures to visitors.
Mobile Expert
Tcc Wireless
New York, NY
05.2019 - 06.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
- Educated customers about policies, contracts and payment amounts.
- Monitored inventory and restocked shelves when product orders arrived.
- Sold wireless packages and devices to customers.
- Responded to client requests via email, phone and in person.
- Called potential clients to follow up on purchase and contracts.
Education
Some College (No Degree) - Criminal Justice
Monroe College
The Bronx, NYSkills
Recordkeeping and bookkeeping
Business operations understanding
Office equipment operations
Organization and efficiency
Technologically savvy
Professional and polished presentation
Multitasking
Financial Management
Patient care assessment
Appointment scheduling
Customer service excellence
Treatment record management
Financial counseling sessions
Insurance verification processes
Languages
Spanish
Native or Bilingual
Timeline
Hygiene Coordinator
Bronxville Famaily Dental
07.2024 - Current
Treatment Coordinator
Ismile Orthodontics
06.2023 - 07.2025
Receptionist
My Wealth Solutions
09.2021 - 06.2023
Mobile Expert
Tcc Wireless
05.2019 - 06.2021
Some College (No Degree) - Criminal Justice
Monroe College