Summary
Overview
Work History
Skills
Timeline
Generic

Joely Hooks

Crestwood,KY

Summary

A dynamic leader at Costco, I enhanced team productivity and member satisfaction through effective training, problem-solving, and exemplary customer service. Skilled in multitasking and communication, I successfully managed inventory, resolved conflicts, and boosted morale, significantly contributing to the seamless operation of various departments. I offer a strong foundation in leadership and team coordination, with passion for learning and developing a supportive environment. I contribute a proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. And I am ready to use and develop communication and organizational skills in a managers role.

Overview

2025
2025
years of professional experience

Work History

AM Merch Supervisor

Costco
11.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for stockers
  • Keep a Neat, Clean, And straight workplace
  • Learned all 3 sections of a the warehouse that run in the morning and have a clear understanding of all of them.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Tire Shop

Costco
01.2023 - 03.2024
  • Enhanced employee productivity by providing regular training to current and new employee's.
  • Coordinated with other departments for seamless interactions between sales, service, and administrative teams in the tire shop operation process.
  • Resolved conflicts among team members diplomatically, ensuring a cohesive work environment conducive to productivity.
  • Managed inventory levels, ordering necessary supplies in a timely manner to avoid stockouts or overstock situations.
  • Boosted team morale through effective communication, fostering a positive work atmosphere for employees.
  • Maintained high-quality service standards by addressing member concerns promptly and professionally.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.

Night Merchandiser

Costco
03.2024 - 10.2024
  • Supported store operations by participating in nightly resets, ensuring a fresh look for each day''s customers.
  • Managed high-volume stocking duties during peak holiday seasons, keeping shelves full despite increased demand from shoppers.
  • Assisted in training new hires on night merchandiser processes, ensuring consistent quality of work across the team.
  • Completed tasks efficiently under tight deadlines while adhering to company standards for safety and quality control measures.
  • Maintained constant communication with team members regarding task progress, challenges encountered, or assistance needed throughout the night shift.
  • Provided excellent member service by assisting shoppers with locating items or answering questions as needed during late hours.
  • Responded to member queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.

Membership Clerk

Costco
  • Identified opportunities for process improvements within the membership department, increasing overall productivity and effectiveness.
  • Served as a knowledgeable resource for potential members seeking information about a membership, Citi Visa or anything related to joining costco.
  • Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
  • Helped members navigate the new costco app to access their membership card and navigate their account.

Front End Cashier

Costco
  • Enhanced member satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for members.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Helped support Citi events by working at the Citi table and advertising the Citi card while cashiering and assisting.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.

Skills

  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Reliability
  • Decision-making
  • Training and mentoring
  • Goal oriented
  • Task delegation
  • Multitasking
  • Effective communication

Timeline

AM Merch Supervisor

Costco
11.2024 - Current

Night Merchandiser

Costco
03.2024 - 10.2024

Tire Shop

Costco
01.2023 - 03.2024

Membership Clerk

Costco

Front End Cashier

Costco

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Joely Hooks