Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joelynn Joe

Springfield,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Assistant General Manager

Driftwood Hotel Mannagement
12.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance and equip them with the skills needed for success in their roles.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Assistant General Manager

Triad Lodging LLC
06.2018 - 12.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance and equip them with the skills needed for success in their roles.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

General Manager

The Lodge Inc
07.2005 - 06.2018
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
  • Support Sales efforts as directed by the corporate sales organization
  • Ensure front desk staff is kept informed of rate structure, and know how to implement yield management policies and procedures.
  • Train front desk staff to successfully perform all front office operations and central reservations procedures.
  • Train front desk to successfully perform selling techniques and procedures for current promotions
  • Achieve maximum revenue

Education

Associate of Arts - Computer Science

College of Micronesia
Palikir Pohnpei

Bachelor of Arts - Business Management With A Minor in Accounting

Chaminade University of Honolulu
Honolulu Hawaii
05-2005

Skills

  • Team leadership expertise
  • Training and development background
  • Staff hiring
  • Staff training/development
  • Scheduling
  • Recruitment
  • Employee reviews
  • Purchasing and planning
  • Delegation

Timeline

Assistant General Manager

Driftwood Hotel Mannagement
12.2022 - Current

Assistant General Manager

Triad Lodging LLC
06.2018 - 12.2022

General Manager

The Lodge Inc
07.2005 - 06.2018

Associate of Arts - Computer Science

College of Micronesia

Bachelor of Arts - Business Management With A Minor in Accounting

Chaminade University of Honolulu

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Joelynn Joe