Joelys Hernandez
McKinney
Summary
Dynamic and results-driven legal professional with over 6 years of experience in personal injury, workers' compensation law, and office management. Proven ability to manage case files, communicate effectively with clients, and negotiate settlements. Adept at multitasking in fast-paced environments, providing superior customer service, and streamlining office operations to enhance productivity and efficiency. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
Work History
Customer Support & Client Services Specialist
ETX Funding
01.2024 - Current
- Provided exceptional remote customer support to clients in the financial and trading industry, managing client inquiries, resolving issues, and ensuring high levels of client satisfaction
- Utilized legal and administrative expertise to assist clients with account verifications, contract inquiries, and compliance-related questions
- Managed client accounts and records using cloud-based CRM and case management tools
- Delivered detailed guidance to clients on regulatory compliance, account management, and dispute resolution processes
- Collaborated with legal and compliance teams to address complex client cases
- Proficient in remote work tools such as Slack, Zoom, and Microsoft Teams
Supervising Personal Injury Paralegal / Office Manager
Carey S. Bernstein, Esq.
09.2022 - 12.2023
- Managed pre-litigation duties for motor vehicle accident (MVA) personal injury cases, from intake to litigation
- Led client communication, ensuring regular updates and managing deadlines effectively
- Negotiated settlements for bodily injuries, collaborating with insurance adjusters
- Drafted legal documents such as Summons & Complaints and Bill of Particulars
- Trained and supervised new employees, increasing office efficiency
Legal Assistant
Kidonakis & Corona, PLLC
01.2020 - 03.2022
- Managed attorney schedules and case files, ensuring timely preparation for legal proceedings
- Prepared and organized documents for residential and commercial real estate closings
- Completed essential administrative tasks such as ordering office supplies and maintaining inventory
Workers' Compensation Paralegal
The Law Offices of Joseph A. Romano
07.2017 - 12.2019
- Managed workers' compensation claims, preparing clients for depositions and court appearances
- Reviewed medical records and negotiated settlements under Workers Compensation Law
- Supervised junior staff and conducted client intakes
Education
Associates Degree - Communications
LaGuardia Community College
Long Island City, NY12.2015
Skills
- Remote Customer Support & Communication
- Legal Document Preparation & Case Management
- Public Team Building Strategies
- Spreadsheet Proficiency
- CRM & Case Management Systems (Clio, Salesforce, Zendesk)
- Client Relationship Building & Retention
- Remote Team Collaboration Tools (Zoom, Slack, Microsoft Teams)
Languages
Spanish
Native or Bilingual
Timeline
Customer Support & Client Services Specialist
ETX Funding
01.2024 - Current
Supervising Personal Injury Paralegal / Office Manager
Carey S. Bernstein, Esq.
09.2022 - 12.2023
Legal Assistant
Kidonakis & Corona, PLLC
01.2020 - 03.2022
Workers' Compensation Paralegal
The Law Offices of Joseph A. Romano
07.2017 - 12.2019
Associates Degree - Communications
LaGuardia Community College
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