Mike Estrada

• Delivered comprehensive member support by acting as a pivotal central point of contact, directing client inquiries, which ranged from simple questions to complex legal matters to the most appropriate legal professional within the organization's extensive network. This involved timely and effective communication between connecting client members and their assigned attorneys within their residing state, streamlining the communication workflow allowing a more efficient process, and minimizing delays for members searching for proper legal assistance.
• Specialists proactively conduct standard procedures, enforcing strict verification security protocols, to promptly perform account changes, updates and corrections, including resolving payment discrepancies, ensuring a seamlessly enhanced LegalShield experience, while maintaining the highest standards of client confidentiality and data security. This approach not only significantly safeguards sensitive client information, but also reinforces the organization's commitment to operational excellence and client trust.
• Efficiently processed and enrolled new applicants, delivering tailored solutions to address their legal and protection needs, while cultivating strong client relationships. These responsibilities often involved inbound and outbound telecommunication, within the TalkDesk platform allowing representatives to provide live step-by-step guidance, ensuring accessibility and clear support for elderly individuals, who are unfamiliar with navigating modern everyday technology and require additional assistance.
• Optimized client communication leveraging the TalkDesk platform, for active LegalShield members, enabling specialists to address critical email inquiries including, legal documentation, requested lawyer contact information, and commonly asked questions regarding family member or business coverage. Utilizing the platform's diverse tools, specialists were able to also offer more personalized support for a
wider variety of client inquiries, expanding support and creating a more convenient client experience.

• Initiated follow-up Zendesk response emails, to sellers as well as solar homeowners with unresolved issues, questions, or concerns, preventing project delays and unanswered questions ensuring a streamlined resolution process. This proactive approach maintains project momentum and contributes to successful completions. This approach not only enhances communication, it also provides an exceptional
satisfactory customer experience!

• Educated and provided our Powur Energy Associates with accurate up-to-date information, using the Zendesk Live-Chat Support system within the platform, in order to provide a smoother sales process for both the Homeowner and Solar Consultant. While also resolving and updating account or project inaccuracies, uploading important information such as signed contracts, photos, including managing
communications with various departments.
• Cultivated and maintained business relationships by professionally handling and engaging consistent communication, with our Financial Institutional Partners to process eligible clients, in order to proceed with Residential Solar Financing Programs, and assist with any other missing requirements for the associated homeowner. We help manage inquiries promptly, building trust and strengthening
collaboration within the business ecosystem, establishing a reputation for reliability and efficiency in collaborative growth embracing clean energy solutions as a community.
• Managed administrative duties for the Sales Support Team, including project milestone management for homeowners exploring renewable solar energy solutions. This role requires bigger responsibilities such as strategic networking within the Powur Platform. This involved revising proposals, homeowner escalations, contract management, and internal project coordination. Contributing to the team’s collaboration within this role ensures a smooth transition for homeowners adopting solar initiatives.

• Work collaboratively with other team members, including production supervisors, quality control
inspectors, and maintenance technicians, to achieve production goals, resolve issues, and ensure smooth
operations.
• Perform routine maintenance tasks on production equipment and machinery to ensure optimal performance and minimize downtime. This includes cleaning, lubricating, and troubleshooting equipment
issues as needed.
• Boxed, labeled and transported items to support assembly operations. Assisted quality assurance, by inspecting items and removing defective parts before reaching its next checkpoint.
• Maintain accurate records of production activities, including production volumes, quality control data, equipment maintenance logs, and inventory levels. Prepare reports as needed to track key performance indicators and support decision-making, in order to ensure timely submission of these reports to relevant
departments.
• Act as a dedicated mentor and provide comprehensive hands-on training, and offer ongoing guidance support and feedback to newly onboarded team members, ensuring members have an understanding with the company's intricate policies, safety protocols, and job-specific responsibilities.

• Thoroughly and systematically operated, maintained, manually adjusted, and serviced a wide array of industrial tools and equipment essential for executing assigned tasks, ensuring optimal functionality and longevity while upholding operational efficiency and safety standards within the workplace environment.
• Performed detailed inspections on completed projects to ensure specific standards, strict requirements, and complied with relevant building codes and safety regulations. This displays our commitment & dedication to precision and maintaining high-quality standards.
• Strategically work with plans by analyzing standard blueprints, custom requests, or comprehensive verbal instructions provided by our esteemed wood shop teams of seasoned experts, consistent and seamless execution of collaborative teamwork as a wood shop team.
• Utilized mathematical calculations and machine precision measurements to determine the exact
amount of resources and materials needed for project completion. By analyzing detailed dimensions from carefully examined frame structures, we optimized resource allocation and improved operational
resources efficiency.

• The logistics process begins with Implemented meticulous order preparation processes, ensuring the seamless execution of shipments through systematic approaches including thorough picking precise packing, and meticulous labeling of merchandise.
• Performed comprehensive inspections of both inbound and outbound shipments with attention to detail, thereby ensuring the precision and integrity of the process while effectively mitigating potential errors or possible shipment delays.
• Thoroughly inspected packages and merchandise for any signs of possible damage, while ensuring the integrity of shipments. In cases where issues were identified, our team promptly communicates with vendors to address concerns in order to find solutions, emphasizing effective collaboration and clear communication to achieve positive outcomes.
• Once the products are ready for shipment, they are carefully packaged to prevent damage during
transit. This may involve using specialized materials such as bubble packaging, recycled eco-friendly packaging or air-filled cushion packaging.
• Once the packages are ready, they're carefully placed onto trucks or other various transportation
options for deliveries. Our team works closely with our Amazon Associates to make sure the packages are picked up on time and delivered promptly.
• As a logistics member, the team maintained detailed records of all shipping activities, including, invoices, and delivery confirmations. They may also generate reports to analyze shipping performance and identify areas for improvement.