Joe Esparza
Corpus Christi,Texas
Summary
Hardworking and versatile with warehouse logistics and customer service background. Motivated leader that is eager to learn, apply and improve knowledge to help overall operations in a warehouse environment while offering consistent solution fluency and dependability.
Overview
6
6
years of professional experience
Work History
Overnight Stocker
HEB Grocery Store
05.2023 - Current
- Maintained proper storage and organization of overstock items to be worked and ready for pallet drops.
- Cleared all boxes and related shipping trash from Isles and processed through compactors.
- Set store appearance for better customer experience through stocking and shelf recovery.
- Used pallet jacks and power jacks to unload and organize merchandise from delivery trucks to be stocked.
- Trained new employees, providing technique and constructive criticism on their performance.
- Set up pricing and display for end caps and side caps seasonal coupon sales.
- Delegate team and take lead responsibilities to complete day to day process.
AMBASSADOR TIER 1
Amazon
01.2022 - 05.2023
- Flex-Time ambassador with complete training and knowledge in roles of all of WTX5's sort shift paths
- Demonstrate respect, friendliness and willingness to help wherever needed
- Take initiative and synergize with associates and planned work load throughout the day to maintain WTX5's goal of safety and accuracy of 100% scan compliance
- Stower/Problem Solver all peak season 2022, Stowing with an average PPH of 350 during the record of WTX5's most sorted packages in one cycle (32,770) as an RSR Facility
- Established learning ambassador and safety committee role to show initiative with newer associates training them with proper guidance on amazon methods and structure to Safety, Accuracy, and Speed
- Maximize safety by accurately labeling spilled hazardous waste with help of Amazon Standard Identification Number (ASIN) to identify the product's hazard classification and sort it or dispose of it properly while working problem solve
- Trailer Dock Release Certified
- Trained to properly use Station Command Center, Yard Management, and Dock Management.
PERSONAL BANKER
International Bank of Commerce
01.2020 - 04.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Answered customer questions and explained available services such as deposit accounts, bonds and securities
- Managed (20+) courtesy calls while handling escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
- Developed tailored solutions to meet individual banking needs
- Trained others to load or scan packages onto delivery trucks properly with hands on equipment and efficient methods
- Package Handler/Line lead through peak season 2018-2019.
GROUND PACKAGE HANDLER
FedEx Ground
08.2018 - 01.2020
- Demonstrate and use logistics to ensure customer satisfaction while handling around (10,000) packages daily with heavy bulky in an established 4 hour time frame
- Use computer and scanning equipment to maintain awareness of daily warehouse statistics in order to adapt or get better understanding of speed and safety that needs to be in place
- Lifts and loads up to 50 pounds frequently using power zone correctly
- Handles packages properly and loads onto delivery truck using safety and quick organization skills
- Divert packages along choke points of conveyor belt
- Removed line jams and unblocked conveyor system to maintain ow of packages
- Inspected and handled damaged or hazardous packages according to safety procedures
- Maintain current awareness of abilities and limitations of each eld/external staff member
- Use manners and mindfulness of boundaries in order to maintain good and healthy customer relationship
- Consistently counsel eld/external staff members to provide exceptional customer service
- Demonstrates ability to identify and solve problems; uses initiative and good judgment to reach quality decisions
- Demonstrates active and positive role in evaluation team performance
- Performed ability to communicate effectively and express ideas clearly and actively listens to further performance of team and others.
Education
HIGH SCHOOL DIPLOMA -
Foy H. Moody High School
Corpus Christi, Texas06.2016
Skills
- Warehouse Logistics
- Time Management
- Active Listening and Critical Thinking
- Judgement and Decision Making
- Complex Problem Solving
- Ability to Work Under Pressure
- Adaptability Skills
- Organizational Skills
- Verbal and Written Communication
- MS Excel and MS Word
Timeline
Overnight Stocker
HEB Grocery Store
05.2023 - Current
AMBASSADOR TIER 1
Amazon
01.2022 - 05.2023
PERSONAL BANKER
International Bank of Commerce
01.2020 - 04.2020
GROUND PACKAGE HANDLER
FedEx Ground
08.2018 - 01.2020
HIGH SCHOOL DIPLOMA -
Foy H. Moody High School