Joeme Ortega
Middletown
Summary
Detail-oriented professional skilled in scheduling management, safety compliance, and staff training. Proven ability to monitor security and deliver exceptional customer service in fast-paced environments. A fast learner who is eager to learn, grow and take on new challenges. Strong team player with great customer service skills and a commitment to working efficiently and professionally.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Blue Eagle Security
Richard Hewitt
Middletown
11.2020 - 06.2026
- Monitored premises, ensuring safety and security for employees and visitors through proactive surveillance.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Performed foot patrols throughout property to uphold safety standards for personnel and visitors.
- Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
- Trained new security personnel on policies, procedures, and emergency response measures.
- Maintained detailed logs documenting daily activities, incidents, and observations.
- Managed scheduling of personnel shifts, vacations, sick days, and overtime, optimizing team coverage and resource allocation.
- Monitored and evaluated staff performance, identifying training needs and implementing corrective actions to maintain high operational standards.
- Supported the onboarding process by preparing new hire documentation.
- Facilitated training sessions for new administrative staff on office procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Family Restaurant Business
Pedro Ortega
Middletown
05.2011 - 10.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Recommended daily specials to enhance guest dining experiences.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed customer payments accurately and efficiently.
- Calculated charges, issued table checks, and collected payments from customers.
- Followed up on guest requests in a timely manner.
- Maintained cleanliness and organization of dining areas throughout shifts.
Education
High School Diploma -
Pine Bush High School
Pine Bush, NY06-2012
Skills
- Safety compliance
- Security monitoring
- Incident reporting
- Incident documentation
- Staff training
- Scheduling coordination
- Shift scheduling
- Time management
- Attention to detail
- Organizational skills
- Client relations
- Computer skills
- Flexible and adaptable
- Multitasking
Languages
Spanish
Professional
Certification
- NYS Drivers License
- Unarmed Security Guard License, Mid Hudson Security School 2018
- Sexual Harassment Training, NYC Commission of Human Rights 2026
Timeline
Blue Eagle Security
Richard Hewitt
11.2020 - 06.2026
Family Restaurant Business
Pedro Ortega
05.2011 - 10.2024
High School Diploma -
Pine Bush High School