Joena Mae Elle
St Louis,MO
Summary
Dynamic server and a hard working professional, excelling in customer service and upselling techniques. Proven ability to enhance guest satisfaction through effective communication and order accuracy. Skilled in cash handling and time management, consistently ensuring a seamless dining experience to meet customer needs, and promote long term loyalty while promoting menu items to boost sales.
Overview
2
2
years of professional experience
Work History
Server
K-Pot Korean Bbq and Hotpot
Overland Park, MO
08.2024 - 05.2025
- Greeting guests and explaining the menu, as well as helping guests understand how Korean BBQ works.
- Taking food and beverage orders and entering them into the POs system accurately.
- Provide recommendations and upsell drinks and alcohol to guests.
- Checking up on guests to make sure they are having a good time and to ensure complete satisfaction.
- Setting tables, refilling drinks, and removing used plates and utensils.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash and card payments.
Server
Seoul Garden
Creve Coeur, MO
01.2024 - 08.2024
- Greeted and welcomed customers, and explained the menu.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties.
- Handled cash and card payments.
Barista and Cashier
Starbucks at Hyatt Regency
Saint Louis, MO
05.2023 - 01.2024
- Prepared and served high-quality espresso-based drinks, teas, and specialty drinks to customers.
- Making and preparing sandwiches, and other pastries.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment and helped co-workers during the rush hours.
Server
Red Kitchen
Saint Louis, MO
02.2023 - 12.2023
- Greeted the guest and provided menus.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Check up on the guest, refill drinks, and clear empty plates off the table.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Bachelor of Science - Hotel And Restaurant Management
Western Institute of Technology
La Paz Iloilo City, Philippines03-2022
Skills
- Customer service
- Restaurant experience
- Sales expertise
- Verbal and written communication skills
- Order accuracy
- Menu knowledge
- Cash handling
- Upselling techniques
- Time management
- Problem-solving skills
- Guest relations management
Accomplishments
- Leadership awards for being part of the School's Student Government for 3 years.
- Employee of the Month at starbucks.
Languages
English
Full Professional
Filipino
Native/ Bilingual
Timeline
Server
K-Pot Korean Bbq and Hotpot
08.2024 - 05.2025
Server
Seoul Garden
01.2024 - 08.2024
Barista and Cashier
Starbucks at Hyatt Regency
05.2023 - 01.2024
Server
Red Kitchen
02.2023 - 12.2023
Bachelor of Science - Hotel And Restaurant Management
Western Institute of Technology
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