Joenell Garrison
Houston,TX
Summary
Actively pursuing employment opportunities with a progressive Organization, which will effectively challenge my experience and Abilities. Preferred position would be one of long-term commitment, Encouraging professional growth and advancement
Overview
13
13
years of professional experience
Work History
Transit Bus Operator
Metropolitan Transit Authority Of Harris County, Houston, Texas
06.2016 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Transported customers to and from [Location].
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Provided information about routes, destinations and timelines to inform passengers.
Routing Manager/Customer Service
ABC Home and Commercial Services
12.2013 - 05.2016
- I will answer incomings calls from Technicians and Customer
- Schedule appointments for new and current customer
- Assist with payments over the phone
- Troubleshoot issue with online account
- Resolve customer issue that they may have with the service that was provide
- Route Technicians schedule for upcoming days with a production amount of over 1000.00
Support Manager/Customer Service Manager
Wal-Mart Corp.
12.2011 - 10.2013
- Resolve customer and associate concerns and demonstrate good customer service
- Continuously plan/supervise/evaluate hourly associates, operations, merchandise, and financial areas within the store
- Extensive cash handling and maintaining the cash office as well as auditing and make sure of proper cash handling throughout the store
- Mentor, teach, assign duties, recognize, supervise, and communicate with hourly associates correctly and efficiently
Education
Business Office Specialist -
Success Institute of Business
Houston, TX09.1999
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Customer relations skills
Timeline
Transit Bus Operator
Metropolitan Transit Authority Of Harris County, Houston, Texas
06.2016 - Current
Routing Manager/Customer Service
ABC Home and Commercial Services
12.2013 - 05.2016
Support Manager/Customer Service Manager
Wal-Mart Corp.
12.2011 - 10.2013
Business Office Specialist -
Success Institute of Business
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