Joenita McNeil
Mobile,USA
Summary
Customer service professional with over 20 years of experience in customer relations and clerical support. Seeking a position to further grow in the field of customer service and contribute to the company's success. Highly motivated and adaptable, with a strong work ethic and exceptional interpersonal skills.
Overview
25
25
years of professional experience
Work History
Customer Service Phone Operator
Cardiology Associates
Mobile, AL
10.2020 - Current
- Answer Calls for patients seeking to gain a new cardiologist
- Answer emergency calls from ER doctors
- Respond quickly to all emergency calls
- Schedule new patient and recurring patient appointments
- Multi-task with patients and referring physicians to get Patients scheduled promptly
- Follow up with patients who require follow up routine appointments
- Follow up with patients who require follow up testing and procedures
- Verify insurance information for upcoming appointments
- Update Doctors with referring physician’s referrals
Customer Service Rep
Casey Auto Group
Newport News, VA
06.2019 - 08.2019
- Established effective communication with customers to meet their requirements and provide appropriate solutions
- Delivered prompt responses to customer inquiries through various communication channels such as internet, phone and live chat employing pre-written templates
- Offered customers accurate product details and directed them to appropriate dealership resources
- Ensured active communication with promising leads that needed more information before committing
- Participated in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management
- Used CRM and other tracking systems regularly in everyday work
Host
Olive Garden
Spanish Fort, AL
02.2016 - 10.2017
- Provided appropriate seating arrangements for guests to ensure their satisfaction and efficient staffing.
- Created a warm and welcoming environment for customers
- Efficiently cleaned and kept presentable appearance of the eatery's entrance
- Supported team by clearing tables as necessary.
- Provided exceptional customer service, addressing guests' needs and concerns in both busy and slow periods
Customer Service Rep
Mobile Gas Service
Mobile, AL
06.2010 - 10.2017
- Improved operations at a natural gas utility company.
- Effectively handled a substantial number of calls pertaining to gas bill payments and inquiries
- Demonstrated strong problem-solving skills by investigating customer concerns and effectively resolving them
- Deliver exceptional customer support
- Addressed customer concerns effectively through the use of the SAP Web/IC system
- Established setup and coordination for new customer accounts
- Addressed all customer needs related to Mobile Gas accounts through efficient communication using both email and faxes
- Successfully addressed and resolved customer concerns
- Streamlined and improved the technical training certification process for a Natural Gas Utility Company
Billing and Credit Associate
Mobile Gas Service
Mobile, AL
06.2010 - 10.2017
- Company Overview: Natural Gas Utility Company
- Responsible for transferring credits and debits from one account to the next
- Responsible for reviewing credit applications for approval or denial for merchandise
- Established new relationships with contractors and maintained existing relationships for The Billing and Credit Dpt
- Follow up with contractors for customer documents in a timely manner
- Communicated and explained financing options with customers and contractors
- Answer customer questions, problems, and complaints if any about their merchandise accounts
- Handled all escalated situations for The Billing and Credit Team
- Gave payoffs for merchandise to customers, Title companies, and Mortgage companies
- Natural Gas Utility Company
Parts Sales Agent
Sears
Mobile, AL
02.2009 - 12.2010
- Ensured high levels of customer satisfaction by consistently delivering prompt and courteous service to customers.
- Gained expertise in sourcing parts information through our detailed catalog and advanced computerized system
- Achieved customer satisfaction by expertly managing numerous sales-related part inquiries via telephone, as well as advising customers on purchasing additional items to ensure the longevity and optimal functioning of their appliances.
Collections Agent
NCO/Asset Care
Mobile, AL
02.2004 - 01.2009
- Negotiated small and large past due debt accounts
- Communicated with customers by phone to resolve past due accounts
- Responded to domestic/international customers in resolving past due accounts
- Maintained effective results in a quota driven workplace
- Resolved customer complaints
- Followed up with customers on payment and collections activities
Reservation Agent
Hertz
Saraland, AL
04.2002 - 12.2003
- Handled high volume calls related to inquiries on rental car purchases
- Provided excellent customer service to Hertz loyalty program members by updating customer profile information as requested by callers
- Contributed to departmental and center effectiveness and productivity by maintaining acceptable attendance, remaining signed in, and being available to take calls when scheduled
- Ensured a position of experience by efficiently handling phone calls from Hertz customers according to Call Performance Guidelines
- Answered customer questions accurately regarding Hertz rates and service and booking reservation correctly in the Hertz computer system
Cashier/Prep
KFC/Taco Bell
Mobile, AL
11.1999 - 05.2001
- Delivered great customer service skills to customers while in a fast pace work environment
- Operated all cash register equipment, to quickly and accurately process customer transactions
- Communicated and responded effectively to customers while processing food orders
- Cooked and prepared food for customers in a timely fashion
Education
University of Phoenix - Communications Major
12.2025
High School Diploma -
C.F. Vigor High School
05.2001
Skills
- Telephone Etiquette
- Accurate message transcription
- Appointment confirmation
- Data Entry
- Records Management
- Social Perceptiveness
- Call handling
- Strong interpersonal skills
Timeline
Customer Service Phone Operator
Cardiology Associates
10.2020 - Current
Customer Service Rep
Casey Auto Group
06.2019 - 08.2019
Host
Olive Garden
02.2016 - 10.2017
Customer Service Rep
Mobile Gas Service
06.2010 - 10.2017
Billing and Credit Associate
Mobile Gas Service
06.2010 - 10.2017
Parts Sales Agent
Sears
02.2009 - 12.2010
Collections Agent
NCO/Asset Care
02.2004 - 01.2009
Reservation Agent
Hertz
04.2002 - 12.2003
Cashier/Prep
KFC/Taco Bell
11.1999 - 05.2001
University of Phoenix - Communications Major
High School Diploma -
C.F. Vigor High School
Similar Profiles
Jaime PinedaJaime Pineda
Certified Medical Assistant at Cardiology AssociatesCertified Medical Assistant at Cardiology Associates
KYLA WIGGINSKYLA WIGGINS
EKG Technologist at Cardiology AssociatesEKG Technologist at Cardiology Associates
Erin Claridy RobertsErin Claridy Roberts
Nurse Practitioner at Cardiology AssociatesNurse Practitioner at Cardiology Associates
William M. PhillipsWilliam M. Phillips
Tool Room Attendant at Vallen Distribution Inc.Tool Room Attendant at Vallen Distribution Inc.
Victoria RedmondVictoria Redmond
Professional Services Senior Project Manager at FireEye | TrellixProfessional Services Senior Project Manager at FireEye | Trellix