JOENNY DIAZ
Washington,USA
Summary
Motivated and compassionate Licensed Associate Counselor (LAC) with strong foundational clinical skills developed through two supervised internships. Experienced in conducting individual and group sessions for diverse age groups, completing thorough intakes and assessments, and maintaining detailed documentation while supporting clients facing anxiety, depression, trauma, and life transitions. Recognized for building trust, demonstrating cultural sensitivity, and applying evidence-based interventions in a warm, client-centered manner. Committed to ongoing professional growth and dedicated to delivering high-quality mental health care within a collaborative environment.
Overview
13
13
years of professional experience
Work History
Central Operations Specialist III
Pearly Whites Dental Associates
02.2019 - Current
- Developed and maintained operational procedures for Central Operations team to ensure efficient workflow.
- Coordinated with cross-functional teams within the organization to ensure successful project completion.
- Assisted in developing training materials for new employees on Central Operations processes.
- Managed workflows of multiple projects simultaneously while meeting tight deadlines.
- Identified areas of improvement and implemented process improvements accordingly.
- Created automated reports using various computer programs to track performance metrics.
- Analyzed data, identified trends, and provided recommendations to improve operational efficiency.
- Monitored customer service inquiries and responded promptly and professionally.
- Used financial accounting or spreadsheet software to calculate revenue, sales and expenses.
- Administered and created training and awareness presentations or materials.
Cashier
urban market
03.2015 - 04.2017
- Operated cash register, collected payments and provided accurate change.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Helped customers find specific products, answered questions and offered product advice.Worked closely with front-end staff to assist customers.Accepted cash and credit card payments, issued receipts and provided change.Trained new team members in cash register operation, stock procedures and customer services.Wrapped items and bagged purchases properly to prevent merchandise breakage.Inspected items for damage and obtained replacements for customers.Verified customer identification for alcohol or tobacco purchases.Received payments for products and issued receipts.Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Pastry Assistant
Party Cake, Dominican Cakes
03.2013 - 06.2016
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.Rotated and organized stock in refrigerator and freezer to minimize waste.Answered customer product-related questions by providing ingredients and preparation information.Measured, mixed and prepped raw materials according to company specifications and recipes.Trained kitchen workers on culinary techniques.Customized items for seasonal offerings, special events and personal requests.Supervised preparation and presentation of desserts for catered events.Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Education
Minor In Health Education -
York College of The City University of New York
Jamaica, NY01.2019
Master Of Science - School Counseling
Walden University
Minneapolis, MNMaster Of Science - Clinical Mental Health Counselor
Walden University
Minneapolis, MNBachelor Of Arts - Psychology
York College of The City University of New York
Jamaica, NY01.2019
High School Diploma - undefined
Colegio Padre Emiliano Tardif
Santiago, Dominican Republic01.2011
Skills
- Proficient in conducting intake interviews
- Cognitive behavioral therapy for anxiety
- Risk assessment for suicide prevention
- Therapeutic intervention experience
- Cultural awareness
- Child counseling expertise
- Personalized counseling sessions
- Coordinating group therapy sessions
- Patient-centered treatment design
- Emotional regulation techniques
- Client advocacy
- Psychoeducational support
LANGUAGES
English Bilingual
Spanish Bilingual
Timeline
Central Operations Specialist III
Pearly Whites Dental Associates
02.2019 - Current
Cashier
urban market
03.2015 - 04.2017
Pastry Assistant
Party Cake, Dominican Cakes
03.2013 - 06.2016
Master Of Science - School Counseling
Walden University
Master Of Science - Clinical Mental Health Counselor
Walden University
Bachelor Of Arts - Psychology
York College of The City University of New York
High School Diploma - undefined
Colegio Padre Emiliano Tardif
Minor In Health Education -
York College of The City University of New York
Basic K-12 Behavioral Threat Assessment and Management Training
Basic K-12 Behavioral Threat Assessment and Management Training
Completed [March/2025]
- Gained foundational knowledge of behavioral threat assessment principles, emphasizing early identification and intervention strategies to prevent school-based violence.
- Trained to recognize concerning behaviors, assess threats systematically, and apply evidence-based management techniques tailored for K-12 educational environments.
- Developed skills in multidisciplinary collaboration with school personnel, mental health professionals, and law enforcement to create effective safety plans.
- Applied structured decision-making models to evaluate threats and determine appropriate interventions while balancing student rights and school safety.
- Committed to fostering a safe, supportive school climate through proactive threat assessment and management practices.
interships
- New Jersey Immediate Care Psychiatric Centers
Completed a Clinical mental health internship, providing supervised counseling services to diverse client's seeking short-term and urgent psychiatric support. Conducted biopsychosocial assessments, assisted with treatment planning, facilitated individual and group sessions, and documented client progress in accordance with clinical and ethical standards. Collaborated with a multidisciplinary team- including psychiatric, NPs, and licensed clinicians- to coordinate care and ensure clients safety. strengthened skills in crisis intervention, diagnostic understandings, and evidence- based therapeutic approaches.
- Sampson G. Smith Middle School
Completed an internship, providing supported for student's social- emotional and academic well being while working under a licensed school counselor. conducted individual and small group counseling sessions, performed need assessments, and assisted with behavioral crisis interventions. collaborated closely with teachers, school counselors, CST members, and families to coordinate support plans and monitor progress. Gained hands-on experience addressing anxiety, peer conflict, academic stress, and adjustment challenges in a culturally diverse school.