JOE PORRELLO

Manage all aspects of front of house for Blue Man Group, Carrot Top, Fantasy, & all other limited engagements.

• Drive employee engagement and guest experience through coaching, training and development.
• Manage front of house operations for showrooms, and theaters.
• Ensures the transaction responsibilities, i.e. validating show tickets, seating of customers, answering questions, addressing customer concerns, etc. are handled in accordance with established procedures.
• Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
• Issue commendations for exemplary work performance or customer service.
• Handle guest issues and complaints requiring more time or authority.
• Cover basic floor duties of management, such as comping concessions, assigning stations, and authorizing early outs, as per established protocols.
• Prepare nightly pre and post show reports.
• Completes departmental payroll editing.
• Maintains stock and inventories of equipment and supplies.
• Assists in continuing training of the Ushers and Gatekeepers.
• Create daily usher rotation assignments and maintain daily employee schedules
• Fulfill celebrity and VIP guests needs.
• Ensure safety of all guests and employees by collaborating with the in-house security team to make immediate decisions in emergency situations.
• Assists in continuing safety training and emergency evacuation training of the Ushers and Gatekeepers.
• Oversee Ushers and Gatekeepers during ingress, egress, and during the performances.
• Uphold all standard operating procedures such as seating guidelines, safety hold procedures, emergency procedures, show pause/cancellation procedures
• Perform other job-related duties as requested.

• Trained and guided front of house staff and volunteers at Life is Beautiful Music and Art Festival
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Collaborated with assistant managers and stage managers to open house and have a quick, safe, and efficient ingress.
• Worked with performers to accommodate their needs
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Resolved guests complaints while maintaining positive customer environment.
• Organized customer flow into the venue to increase bar revenue.
• Inspected facilities for adherence to fire, hazard and safety guidelines.
• Recognized, documented and advised on removal of hazards.

• Ensures transaction responsibilities, i.e. handling of tickets, seating of customers, answering questions, addressing customer concerns, etc. are handled in accordance with established procedures.
• Keeps management apprised of all unusual situations, customer concerns and other irregularities as required.
• Creates and maintains employee schedules and adjust station assignments to ensure proper coverage throughout the theater. Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
• Oversee the DC Security team. Ensure that Security Officers are keeping a close watch on the guests as well as performing their show cues.
• Responsible for the ongoing training of the DC Security team.
• Schedule Ushers and creates station rotations for all Theater employees
• Oversee Theater seating, creating daily station charts based on ticket sales.
• Issue discipline for infractions to company and departmental policies and procedures.
• Issue commendations for exemplary work performance or customer service.
• Ability to interact with Ushers in a constructive, non-competitive manner to achieve maximum entertainment value to the customers.
• Handle guest issues and complaints requiring more time or authority. Assists in reseating or rebooking guests.
• Cover basic floor duties of management , such as comping concessions, assigning stations, and authorizing early outs, as per established protocols.
• Preparing reports on show events and/or equipment needs.
• Completes departmental payroll editing.
• Maintains stock and inventories of equipment and supplies.
• Assists in continuing training of the Gatekeepers.
• Greets and escorts VIPs and Guest list attendees.
• Performs other job related duties as assigned.

• Ensures transaction responsibilities, i.e. handling of tickets, seating of customers, answering questions, addressing customer concerns, etc. are handled in accordance with established procedures.
• Keeps management apprised of all unusual situations, customer concerns and other irregularities as required.
• Creates and maintains employee schedules and adjust station assignments to ensure proper coverage throughout the theater.
  Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
• Schedule Gatekeepers and creates station rotations for all Theater employees
• Oversee Theater seating, creating daily station charts based on ticket sales.
• Issue discipline for infractions to company and departmental policies and procedures.
• Issue commendations for exemplary work performance or customer service.
• Ability to interact with Gatekeepers in a constructive, non-competitive manner to achieve maximum entertainment value to the customers.
• Handle guest issues and complaints requiring more time or authority. Assists in reseating or rebooking guests.
• Cover basic floor duties of management , such as comping concessions, assigning stations, and authorizing early outs, as per established protocols.
• Preparing reports on show events and/or equipment needs.
• Completes departmental payroll editing.
• Maintains stock and inventories of equipment and supplies.
• Assists in continuing training of the Gatekeepers.
• Sends out biweekly special pays reports on behalf of gatekeepers who work the KA open house.
• Greets and escorts VIPs and Guest list attendees.
• Performs other job related duties as assigned.

• Responsible for supervising all event related services and details for all events hosted in the Park Theater.
• Ensure all activities performed within the reporting departments are in accordance with the company's business objectives, budget guidelines, mission statement, and core service standards.
• Work closely with Event Manager to ensure shows are managed appropriately.
• Assist Premium Services manager to ensure VIP client needs are fulfilled.
• Supervise front of house staff including 3rd-party staff and hotel staff.
• Enforces fire and safety codes, stressing safety first to all team members.

• Creates a theatrical environment during the BMG Procession and as all customers enter the BMG lobby and theatre by following performance guidelines delivered with finesse and entertainment flair.
• Escort guest to their seats.
• Maintain confidentiality of show's performance techniques and illusions.
• Run show queues.
• Perform in pre-show procession.
• Set house for performances.
• Assist casino guests.
• Scan and verify tickets.
• Knowledge of Resort and Sister Properties to assist and/or resolve guest issues.

• Assisted in theater move from Monte Carlo to Luxor.
• Runner for various departments.
• Responsible for keeping track of various cash transactions.
• Airport pickup and drop offs.