Hi, I’m
JoeQuetta Holmes
Charleston,SC
Summary
Compassionate Customer Care Expert known for high productivity and efficient task completion. I specialize in conflict resolution, customer relationship management, and effective communication. Excel using empathy, patience, and active listening to resolve issues and enhance customer satisfaction.
Overview
5
years of professional experience
Work History
T-MobileNorth Charleston, SC
Customer Care Expert
06.2024 - Current
Job overview
- Assisted customers with product inquiries and troubleshooting technical issues.
- Created detailed customer profiles to better understand their needs and preferences.
- Provided personalized recommendations to optimize customer experience.
- Maintained accurate records of customer interactions and transactions in the company database.
- Monitored call center performance metrics and identified areas for improvement.
- Conducted regular training sessions for new team members on customer service best practices.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered customer support to high call load each shift.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Bishop Gadsden Retirement CommunityCharleston, SC
Service Manager
04.2019 - Current
Job overview
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Supervise the daily implementation of programs and procedures which ensure the continued quality service of meals to residents in the assisted living areas in accordance with expected facility standards.
- Supervise staff during meal periods and throughout the shift.
- Produce weekly or monthly schedules within the facility guidelines and culture.
- Follow all departmental, DHEC and community safety policies and procedures.
- Provide training on process and procedures to include POS system.
- Promote teamwork and cooperation among staff and with other operational departments.
- Assist with annual departmental budgeting requirements.
- Communicate effectively with peers, Culinary Manager, and Department Director.
- Participate in planning and coordination of departmental functions.
Education
American InterContinental UniversitySchaumburg, IL
BBA from Business Administration and Management
06-2026
Skills
- Complaint Handling
- Payment Processing
- Customer Service
- Appointment Scheduling
- Email correspondence
- Data Entry
- Customer Relations
- De-Escalation Techniques
- Emotional Intelligence
- Effective Communication
- Product Knowledge
- Time Management
- Understanding Customer Needs
- Decision-Making
- Customer Data Confidentiality
- Analytical Thinking
- Team building
- Business ethics
References
References available upon request.
Timeline
Customer Care Expert
T-Mobile
06.2024 - Current
Service Manager
Bishop Gadsden Retirement Community
04.2019 - Current
American InterContinental University
BBA from Business Administration and Management