JOE R. MICHEL

• Provide V.I.P level service for up 200 Patron
• Procuring and designing craft cocktails seasonally
• Maintained strict confidentiality measures and adhered to guest preference history
• Ensured consistency with flavor and quality of food through daily audits
• charged with developing ties within community by volunteering for off-site premise delivery service and distribution.

• Adhered to state laws regarding alcoholic beverage services and customer regulations
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
• Adept at I.D recognition and verification for multiple states
• Provided club-level service for all V.I.P.s.
• Followed alcohol awareness procedures for preventing excessive guest intoxication
• Served high customer volumes during special events, nights, and weekends
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol

• Provide V.I.P level service for all local and destination diners
• Procuring and designing craft cocktails seasonally
• Maintained strict confidentiality measures and adhered to guest preference history
• Promoted restaurant in community events through social interaction and community events
• Ensured consistency with flavor and quality of food through daily audits.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
• Addressed guest concerns and resolved all issues to guests' satisfaction
• Performed cash handling activities and secured nightly bank deposits
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
• Collaborated with chefs to create seasonal menus and promotional offers

• Primary duties are to maintain day-to-day GM duties per shift
• Directing profitable shift from open to close
• Directing Expo line and maintaining strong customer relations throughout the shift
• Conducting Daily Front of house Meetings and Training
• Direct supervision of all service/bar staff
• Conducted cash-out procedures for all tipped employees.
• Met with customers to discuss service needs and offer available solutions
• Developed and maintained positive relationships with customers to build rapport and trust
• Monitored service staff performance and provided feedback for improvement

• Primary duties are to maintain the day-to-day GM duties per shift
• Directing a profitable change from open to close
• Directing the Expo line and maintaining strong customer relations throughout the shift
• Conducted every aspect of day-to-day general management duties
• Managed multiple areas of restaurant operations, including customer and vendor relations and inventory control
• Controlled and oversaw cash flow daily to meet daily labor goals
• Promoted restaurant in the community through social interaction in community events
• Interviewed, trained, and oversaw the development of all staff and managers
• Maintained the cleanliness and sanitation standards of the restaurants by daily FIFO audits
• Researched the market monthly to analyze and ensure competitiveness
• Interviewed all incoming staff.

OS Programming on multiple platforms.

Adept at I.T solutions.

Competent in various POS

platforms:

Both Frontend Development

&

Backend Development