Joeray Wood
Las Vegas
Summary
Professional with strong background in disability case management. Skilled in assessing individual needs, developing tailored action plans, and coordinating with medical professionals and support services. Known for effective team collaboration and adaptability in dynamic environments. Proven ability to achieve results through empathetic communication and thorough problem-solving.
Overview
24
24
years of professional experience
Work History
Regional Truck Driver
Crete Carrier Corporation
11.2024 - 06.2025
- Enhanced delivery efficiency by optimizing routes and adhering to tight schedules.
- Assured compliance with DOT regulations when transporting hazardous materials by following stringent safety protocols at all times.
- Navigated challenging road conditions safely, avoiding accidents and damage to the cargo.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Truck Driver/Trainer
Werner Enterprises
12.2022 - 10.2024
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery detail
- Operated tractor-trailer combination vehicles to transport goods over long distances, adhering to all traffic laws and safety regulation
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
Independent Contractor
Uber/Lyft
11.2018 - 11.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Devised and implemented processes and procedures to streamline operations.
Operations Manager/Sales/Coach Bus Driver
Destination Systems
03.2016 - 09.2018
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
School Bus/Coach Driver
Michael's Transportation Service, Inc. (MTS)
02.2013 - 04.2015
- Was considered as one of the highest tier drivers for driving excellence and proficiency. Received several letters of commendations for contract work with other companies that I was contracted to work for under Michael's.
- Provided clear communication regarding trip details to ensure passenger understanding of schedules and expectations.
- Increased repeat business through friendly interactions and building rapport with passengers during trips.
- Addressed potential conflicts among passengers proactively, maintaining a calm atmosphere within the vehicle.
- Supported event transportation logistics by coordinating closely with event organizers regarding pick-up/drop-off locations and timing requirements.
Aerobics Instructor
The Hilltop YMCA
01.2005 - 01.2014
- Motivated and encouraged participants to achieve their fitness goals through positive reinforcement
- Created a welcoming and inclusive environment for participants of all ages and fitness backgrounds
- Attended professional development workshops/seminars regularly in order stay updated on industry trends/techniques
- Developed and implemented dynamic aerobics routines to engage participants and promote cardiovascular fitness
- Boosted class attendance through effective marketing strategies and community outreach efforts.
- Developed strong relationships with clients, resulting in high participant retention rates and repeat customers.
Retail Marketing Specialist, Sales
Crossmark Sales and Marketing
01.2010 - 01.2013
- Improved customer satisfaction by conducting market research and implementing feedback-driven improvements.
- Strengthened brand loyalty by creating innovative loyalty programs and personalized shopping experiences.
- Conducted regular store audits to ensure consistent implementation of branding guidelines and optimal visual presentation of merchandise.
- Coordinated special events to drive foot traffic, increase sales, and foster community connections.
- Developed targeted marketing campaigns for seasonal products, driving revenue growth.
- Enhanced brand visibility with eye-catching in-store displays and promotions.
Office Manager
The Hilltop YMCA
01.2007 - 01.2008
Bookkeeping and Computer Room Associate
The Hilltop YMCA
01.2005 - 01.2007
Truck Driver (OTR)
Swift Transportation
05.2005 - 05.2006
Disability Case Manager
Metlife
07.2001 - 09.2003
- Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
- Maintained strong relationships with community resources, connecting clients with essential services to aid in their recovery process.
- Negotiated with insurance companies on behalf of clients to secure appropriate benefits and coverage for their cases.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
- Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
Education
Associates of Science in (AS) - Business Management/Administration/Psychology
Johnson and Wales University School of Business Management
Providence, RISkills
- Experienced CDL-A driver
- Office operations oversight
- Operational efficiency management
- Accurate insurance coverage assessment
- FMLA compliance expertise
- Three years in disability services
- Experienced commercial driver
- Business administration
- General ledger management
- Organizing successful events
- Engaging audience communication
- Claims management
- ICD and CPT coding proficiency
- Student transportation expertise
Two time consecutive Driver of the Month
Received company award twice for driver of the month, out of 10000 drivers!
Timeline
Regional Truck Driver
Crete Carrier Corporation
11.2024 - 06.2025
Truck Driver/Trainer
Werner Enterprises
12.2022 - 10.2024
Independent Contractor
Uber/Lyft
11.2018 - 11.2023
Operations Manager/Sales/Coach Bus Driver
Destination Systems
03.2016 - 09.2018
School Bus/Coach Driver
Michael's Transportation Service, Inc. (MTS)
02.2013 - 04.2015
Retail Marketing Specialist, Sales
Crossmark Sales and Marketing
01.2010 - 01.2013
Office Manager
The Hilltop YMCA
01.2007 - 01.2008
Truck Driver (OTR)
Swift Transportation
05.2005 - 05.2006
Aerobics Instructor
The Hilltop YMCA
01.2005 - 01.2014
Bookkeeping and Computer Room Associate
The Hilltop YMCA
01.2005 - 01.2007
Disability Case Manager
Metlife
07.2001 - 09.2003
Associates of Science in (AS) - Business Management/Administration/Psychology
Johnson and Wales University School of Business Management
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