Joereka McCrea
Port Orange,FL
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and colleagues. Committed to driving team success and delivering positive outcomes.
Overview
10
10
years of professional experience
Work History
Group Reservation Manager
Hilton Daytona Beach Resort
Daytona Beach , FL
03.2022 - Current
- Managed group block inventory and tracked attrition numbers for client contracts.
- Ensured billing accuracy for group masters, reviewing final bills with account team.
- Coordinated room assignments and special requests for clients effectively.
- Communicated contracted cut-off dates to clients to maintain compliance.
- Collaborated with Front Office team on major arrival days for seamless operations.
- Blocked rooms and built group masters to facilitate booking processes.
- Resolved guest issues and complaints swiftly to enhance satisfaction.
- Managed and troubleshot group booking links for optimal functionality.
Guest Service Agent
Hilton Daytona Beach
Daytona Beach, FL
03.2017 - 03.2022
- Processed reservations using hotel management software effectively.
- Trained new staff on guest service protocols and operational procedures.
- Greeted guests with a friendly and welcoming attitude.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
Front Office Manager
Laplaya Resort
Daytona Beach, FL
04.2016 - 10.2016
- Managed scheduling and payroll for team of [20] staff in busy Hotel office.
- Utilized active listening skills to quickly resolve problems and come up with solutions
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Monitored office inventory to maintain supply levels.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Front Office Manager
Acapulco resort
Daytona Beach shores , FL
03.2015 - 04.2016
- Oversaw front desk operations, ensuring efficient guest check-in processes.
- Managed staff schedules and delegated tasks to optimize team performance.
- Trained new employees on customer service standards and operational procedures.
- Implemented strategies to improve guest satisfaction and service quality.
- Collaborated with departments to ensure seamless communication and operations.
- Resolved customer complaints promptly while maintaining professionalism.
- Coordinated interdepartmental efforts to enhance overall hotel operations.
Skills
- Booking systems and reservation management
- Customer relationship management
- Inventory management
- Conflict resolution strategies
- Effective communication skills
- Attention to detail
- Problem solving techniques
- Multitasking abilities
Timeline
Group Reservation Manager
Hilton Daytona Beach Resort
03.2022 - Current
Guest Service Agent
Hilton Daytona Beach
03.2017 - 03.2022
Front Office Manager
Laplaya Resort
04.2016 - 10.2016
Front Office Manager
Acapulco resort
03.2015 - 04.2016