Joerina Mitchell
Sylvania
Summary
Dedicated professional with expertise in client support, first aid, and direct patient care. Committed to implementing personalized care plans and enhancing quality of life for individuals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
DSP
Filling Home Of Mercy
Napoleon, OH
10.2024 - Current
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented personalized care plans tailored to individual needs and preferences for optimal support.
- Monitored client progress and reported changes in behavior or health to appropriate staff members.
- Facilitated engaging recreational activities to promote social interaction and emotional well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients.
- Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Licensed Esthetician
Angel Amore Beauty Llc
Sylvania, OH
03.2017 - Current
- Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Delivered a variety of esthetic services, including facials, waxing, and makeup application, ensuring client satisfaction.
- Maintained cleanliness and organization of treatment rooms and equipment to adhere to health and safety standards.
- Educated clients on skincare regimens and product usage to enhance treatment results and foster loyalty.
- Developed customized treatment plans based on skin analysis, addressing specific concerns for optimal results.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Fostered friendly, warm, and exceptional customer experience.
- Improved clientele retention with exceptional customer service and follow-up care.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Handled busy schedules and stayed on top of key deadlines.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
Stock Driver
Fca Us LLC
Toledo, OH
04.2015 - 07.2023
- Operated delivery vehicles to ensure timely and safe transport of products.
- Maintained accurate logs of daily deliveries and vehicle inspections.
- Adhered to safety protocols and traffic regulations to minimize risks.
- Collaborated with dispatch team to optimize delivery routes and schedules.
- Assisted in training new drivers on operational procedures and safety measures.
- Resolved delivery issues promptly, enhancing customer satisfaction levels.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Manager
Wendy's Tayven Inc
Southfield, MI
04.1998 - 09.2014
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed staff scheduling, optimizing labor costs while maintaining service levels.
- Developed training programs to enhance team performance and customer service skills.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Facilitated team meetings to encourage communication and address operational challenges.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Enhanced customer experience by streamlining service processes and addressing feedback promptly.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
No Degree - Nursing Assistant
Touching Hearts, Changing Lives
Sylvania, OH10-2023
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Client documentation
- Direct patient care
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
DSP
Filling Home Of Mercy
10.2024 - Current
Licensed Esthetician
Angel Amore Beauty Llc
03.2017 - Current
Stock Driver
Fca Us LLC
04.2015 - 07.2023
Manager
Wendy's Tayven Inc
04.1998 - 09.2014
No Degree - Nursing Assistant
Touching Hearts, Changing Lives