Joseph Rode
Baltimore,MD
Summary
Driven and passionate Account Executive with 22 years of experience and special interest in selling to small businesses with high potential for mutually-beneficial partnerships. Dedicated to developing long-term relationships with customers. Focused on building intimate knowledge of products and services as well as unique small-business needs.
Overview
16
16
years of professional experience
Work History
Small Business Account Executive
T-Mobile for Business
06.2021 - Current
- Reached average of 115% of revenue goals each year.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
Business Account Executive
The Wireless Experience AT&T Authorized Retailer
05.2017 - 03.2021
- Exceeded quarterly, monthly and yearly revenue growth targets by 120 %.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Established close relationships with new small business prospects.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
Retail District Manager
The Wireless Experience AT&T Authorized Retailer
05.2016 - 06.2017
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams to maintain consistent message and experience.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail District Manager
Communications Electronics Inc.
09.2012 - 05.2016
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams to maintain consistent message and experience.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Store Manager
Communications Electronics Inc
10.2011 - 08.2012
- Submitted orders for new inventory.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Retail Assistant Manager
Communications Electronics Inc.
03.2009 - 09.2011
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Education
Marketing -
York College of Pennsylvania
York, PAAssociate of Arts -
Valley Forge Military College
Wayne, PA05-2001
Skills
- Team leadership
- Teamwork and collaboration
- Territory management
- CRM proficiency
- Customer engagement
- Data-driven decision making
- Problem-solving
- New territory penetration
- Strategic account development
- Pipeline management
- Time management abilities
- Sales techniques
Timeline
Small Business Account Executive
T-Mobile for Business
06.2021 - Current
Business Account Executive
The Wireless Experience AT&T Authorized Retailer
05.2017 - 03.2021
Retail District Manager
The Wireless Experience AT&T Authorized Retailer
05.2016 - 06.2017
Retail District Manager
Communications Electronics Inc.
09.2012 - 05.2016
Retail Store Manager
Communications Electronics Inc
10.2011 - 08.2012
Retail Assistant Manager
Communications Electronics Inc.
03.2009 - 09.2011
Marketing -
York College of Pennsylvania
Associate of Arts -
Valley Forge Military College
Similar Profiles
Jim P UseldingJim P Uselding
Enterprise Account Executive at T-Mobile For BusinessEnterprise Account Executive at T-Mobile For Business
Amanda AvalosAmanda Avalos
SDR at T-Mobile for BusinessSDR at T-Mobile for Business
Marel McMeekinMarel McMeekin
Enterprise Account Executive at T-Mobile For BusinessEnterprise Account Executive at T-Mobile For Business