Joe Silva
Austin,Texas
Summary
Accomplished professional with a proven track record at Results PT, adept in project management and relationship building. Excelled in enhancing operational efficiency and fostering customer relations. Demonstrates expertise in Microsoft Excel and a commitment to ethical standards, contributing to significant team success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Twin Liquors
Round Rock, Texas
11.2024 - Current
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assessed customer needs to provide assistance and information on product features.
Patient Care Coordinator
Results PT
Austin, Texas
08.2022 - Current
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Received and routed care team messages and documents to appropriate staff.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Assistant Store Manager
Aldi
Pflugerville, TX
03.2021 - 02.2022
- Delegated work to staff, setting priorities and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Woodworker
Patton Cabinet Doors
Austin, Texas
11.2018 - 03.2021
- Cut timber, panels and other wooden materials according to measured dimensions.
- Use hand tools, including chisels, planes, saws, and hammers, for detailed work or finishing touches.
- Communicated effectively with supervisors regarding project progress updates.
- Selected materials by choosing attractive grain options such as solid wood or veneer for front-facing and exterior areas.
- Cut, shape, and smooth lumber and other material according to measurements and design plans.
Education
Certificate - Project Management
Google Project Manager: Professional
Remote12-2024
Certificate - Construction Project Management
Columbia University
Remote12-2024
High School Diploma -
William B. Travis
Austin06-2009
Skills
- Organizational standard
- HIPAA protocol adherence
- Office administration
- Customer service
- Project management
- Cross-functional teamwork
- Relationship building
- Ethics-focused
- Time management
- Office supply management
- Inbound phone call handling
- Microsoft excel, outlook, and word expertise
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sales Associate
Twin Liquors
11.2024 - Current
Patient Care Coordinator
Results PT
08.2022 - Current
Assistant Store Manager
Aldi
03.2021 - 02.2022
Woodworker
Patton Cabinet Doors
11.2018 - 03.2021
Certificate - Project Management
Google Project Manager: Professional
Certificate - Construction Project Management
Columbia University
High School Diploma -
William B. Travis
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