Joesita Spruill
Kalamazoo,MI
Summary
Versatile and dynamic, with a proven track record in my previous and current positions, I excel in enhancing customer satisfaction and streamlining operations. Leveraging exceptional time management and customer service skills, I've significantly contributed to team performance and sales growth. My expertise in data entry and problem-solving ensures operational excellence and Client trust.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OD Assistant
SVS Vision
01.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted patients in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling.
- Demonstrated adaptability by quickly mastering new software applications for various tasks while performing Virtual exams.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Boosted patients satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Certified Optician
RX Optical
10.2019 - 01.2025
- Provided exceptional customer service, addressing any concerns or issues promptly and professionally while maintaining patients trust.
- Assisted patients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Consistently met or exceeded monthly sales targets through proactive patient outreach and followups.
- Managed inventory of optical products, ensuring that popular items were always in stock and available for customers.
- Confirmed quality control standards were met for all eyewear and contact lenses.
Lead Optician
Walmart Vision Center
09.2010 - 10.2019
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Increased sales of premium lenses by educating patients on the benefits and features of advanced lens technology.
- Developed customized solutions for patients with unique vision challenges.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Maintained safe, clean and organized environment to increase patient comfort.
Education
Bachelor - Psychology
University of Phoenix
Tempe, AZSkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Data entry
- Problem-solving
- File and record keeping
- Administrative duties
- Microsoft Office Suite
- Document preparation
- Data confidentiality
- Decision-making
- Multi-line phone systems
- Flexibility and adaptability
- Office equipment operation
- Customer service
Certification
ABO Certificated Optician
Additional Information
Trainer, Assistant Management experience, Lead Sales Coordinator.
Timeline
OD Assistant
SVS Vision
01.2024 - Current
Certified Optician
RX Optical
10.2019 - 01.2025
Lead Optician
Walmart Vision Center
09.2010 - 10.2019
Bachelor - Psychology
University of Phoenix
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