Joeslyn Bonilla
Westbury,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Crew Member Team Leader
Baya Bar
06.2022 - 09.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- In addition to providing excellent customer service, I cleaned, cut fruits and vegetables, mopped floors, swept floors, rang up customers, made smoothies and juices, assisted in making acai bowls, and made various types of toast. I also kept in mind and took various safety precautions when it came to certain customers' food allergies.
Dental assistant
Shapiro
11.2018 - 09.2019
- Worked for an oral surgeon Translating for the doctor so he could communicate with Spanish speaking patients , took x-rays , made sure everything was in order for the Doctor & filled out paper work and discharged patients and gave patients post op instructions
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Receptionist
Mg Medical Gases
02.2017 - 11.2017
- Filing paperwork
- Answering phone calls and any other questions customer may have had
- Selecting tickets and scheduling delivery for facilities who needed oxygen, helium , nitrogen.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Cashier
Cvs
08.2016 - 12.2016
- Helped customers find items they needed help looking for
- Stocked merchandise, rung up customers cleaned the store vacuumed and swept the store and also helped a lot of spanish speaking clients who had trouble communicating with other employees this helped me because I also speak, read and write both English and Spanish
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Staff member
Juicebox café
04.2014 - 05.2016
- Fresh, chopped produce that has been cleaned offered excellent customer service by sweeping, vacuuming, and mopping the floors as well as ringing up clients and producing smoothies and juices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Helped implement staff training programs to encourage compliance with safety protocols.
Education
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY12.2020
associates degree - liberal arts
bachelor’s degree - Criminal Justice
Farmingdale State College
Farmingdale, NY08.2023
Skills
- Brand Loyalty
- Staff Motivation and Discipline
- Customer Satisfaction
- Crew Collaboration
- Individual and Team Goals
- Safety-First Mentality
- Resolving Complaints
- Store Opening and Closing
Languages
Spanish
Native or Bilingual
Timeline
Crew Member Team Leader
Baya Bar
06.2022 - 09.2022
Dental assistant
Shapiro
11.2018 - 09.2019
Receptionist
Mg Medical Gases
02.2017 - 11.2017
Cashier
Cvs
08.2016 - 12.2016
Staff member
Juicebox café
04.2014 - 05.2016
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
associates degree - liberal arts
bachelor’s degree - Criminal Justice
Farmingdale State College
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