Joesph Enick
Tulalip, WA,Washington
Summary
Dynamic Shift Manager at Tulalip Gaming Organization with a proven track record in cash handling and exceptional customer service. Skilled in troubleshooting equipment and fostering guest loyalty, I enhanced operational efficiency and contributed to revenue growth through proactive maintenance and team collaboration. Committed to safety compliance and continuous improvement in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Tulalip Gaming Organization
05.2024 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
- Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
- Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
- Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
- Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
- Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
- Set up new loyalty memberships and updated existing accounts.
- Repaired problems and maintained machines in good working order.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with gaming commission rules by verifying players' ages.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Completed casino cage transactions on behalf of customers.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Handled money, ticket and chips exchanges for customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Audited money drawers and hand or machine-counted large cash values.
- Sold chips, tokens, and tickets to patrons.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Slot Attendant
Tulalip Gaming Organization
03.2023 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
- Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
- Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
- Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
- Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
- Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
- Set up new loyalty memberships and updated existing accounts.
- Repaired problems and maintained machines in good working order.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with gaming commission rules by verifying players' ages.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Completed casino cage transactions on behalf of customers.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Handled money, ticket and chips exchanges for customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Audited money drawers and hand or machine-counted large cash values.
- Sold chips, tokens, and tickets to patrons.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Education
High School Diploma -
Tulalip Heritage High School
Tulalip, WA06.2012
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Interpersonal skills
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Flexible schedule
- Equipment troubleshooting
- Tech-Savvy
- Process improvements
- Verbal and written communication
- Reporting and documenting
- Scheduling expertise
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Staff supervision
- Team collaboration and leadership
- Work Planning and Prioritization
- Performance monitoring
- Conflict resolution
- Coordinating daily operations
- Performance improvement
- Continuous improvement
- Priority management
- Equipment maintenance
- Process improvement strategies
- Workflow Analysis
- Strategy development
- Continuous improvement
- Process improvement
- Incidents management
Accomplishments
My biggest accomplishment is getting a clean start from addiction, I've been clean since 8/25/2022 and ever since then I just want to better myself in all aspects in my life. To continue to learn and grow as a individual and most importantly, push myself further to places that I never thought I would make it too.
Certification
I took a alot of training classes with HR training classes to better my self as a person and a employee they are on file, plus an excel and word trading classes from Everett Community college which is also on file and I plan to further my education with advanced Excel classes.
Timeline
Shift Manager
Tulalip Gaming Organization
05.2024 - Current
Slot Attendant
Tulalip Gaming Organization
03.2023 - Current
High School Diploma -
Tulalip Heritage High School
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