Joesph Snyder
Port Orange,FL
Summary
Joesph offers leadership by building an organized and dependable team. Joesph's outward mind set is focused on providing leadership that offers and receives constructive feedback in a positive and productive manner. Joesph is strong listener who assist the Team with applied working knowledge plus active training to build positive experiences. Joesph offers stable leadership with growth among peers & trainees to develop beneficial skills to apply to all Guest situation and life skills. Joesph is a motivated leader with a strong willingness take on additional assignments, projects, and create roles to move the operation forward. Joesph shares responsibilities to exceed business goals and show quality. Joesph is enthusiastically focused on discovery with development to build Quality, Trust, and Positive interactions with Guest, Peers, and the Management Teams.
Overview
19
19
years of professional experience
Work History
Guest Services Coordinator
Universal Orlando Resort
02.2019 - Current
- Resolves sensitive Guest situations on an individual basis through personal interactions of empathy and emotional intelligence.
- Asks exploratory questions to identify and document the concerns, needs, expectations of the Guest,
- Fully investigates issues such as: long queues, crowd control, inclement weather, employee interactions, height restrictions, property damage and inoperable attractions etc.
- Communicates the appropriate accommodations for Guests with disabilities in accordance with ADA guidelines with empathy and trust.
- Determines and provides appropriate level of Guest recovery and compensation.
- Fulfills Guest inquires by utilizing in depth knowledge of the Universal Orlando Resort as well as the general Orlando/Metro Orlando area.
- Performs concierge duties to provide the ultimate Guest experience and “one-stop shopping” such as: upgrades on all ticket media, restaurant reservations, lost child recovery, transportation needs, informational needs.
- Processes, investigates and resolves all ticket issues including but not limited to UPRV, Destination Universal, Timeshares, Online Ticket Store, Front Gate Sales, ETDS, vouchers and complimentary tickets. Receives, logs, documents and secures lost and found items for the entire company and returns items to guests in a timely manner.
- Practices proper cash handling procedures and maintains constant surveillance of cash drawer to ensure accuracy at cash out.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
- Performs other duties as assigned while maintaining flexibility to meet daily operational needs.
Regional Operations Manager
ZoomArounds LLC
09.2015 - 02.2018
- Responsible for staffing and management of employees across multiple locations across Florida and for meeting and exceeding sales targets.
- Achieved improvements in sales for the locations under my management and helped drive the company's regional annual revenue from $75,000 to over $450,000.
- Successfully managed a team of 10+ employee across different geographic locations with responsibility for employee performance.
- Responsible for interviewing, hiring and training new hires.
- Developed new processes and procedures to ensure a reduction in employee workdays.
- Successfully improved the utilization of the company assets, by improving repair times, leading to enhanced functioning and operation of the mall locations resulting in increased profitability.
Field Service Agent (Merchandiser)
C.A.S.T.
12.2010 - 01.2018
- Execution of national account brands and their merchandising programs inside Mom & Pop, or Big Box Retail. Managing Soft-line's, Hardlines, Hardware, Electronics, and more.
- Ability to read and implement six (6) types of plan-o-grams. block product placement, horizontal product placement, vertical product placement; product placement based on commercial status, product placement based on margin, and product placement based on market share.
- Providing outstanding commutations between all parties, management, and teams. Delivering Safety is outstanding performances, and execution in adversity. Team Performance Scores 96% over quality of work, reliability, and 100% on time management.
CSA Level 4, Team Leader. Installation Coordinator
Lowes Home Improvement Stores
10.2005 - 09.2010
- Customer Services Associate- Paint, Home Decor, Windows & Walls, Windows & Doors, and Flooring Departments.
- Stocking and Merchandising-End Cap and In-Line Bay with Pre and Post Heavy Steel Construction in Floor Plain and POG building.
- Cashier- Front End, Lawn and Garden, Lumber, Customer Service Desk, and Return Desk.
- Team Leader-Windows, Walls & Paint Departments.
- Installation Sales Coordinator- Partners departments is Special Orders (Manufactures), Installations (City, Labor, Permits), Installers (Sub-Contractors), and 3rd Party Vendors.
- Power Equipment Operation-Forklift, Electric & Gas Pallet Jack, Cherry & Order Picker.
- Taught the largest DIY classes in the central Florida region, with the highest attendance for adult & kid's clinics. Drawing the attention of local and companywide news.
Skills
Leadership & Management:
- Active listening skills, effective verbal and written communication skills
- Ability to solve complex situations, utilizing questioning and deductive reasoning skills
- Demonstrated ability to navigate multiple computing systems
- High service-aptitude with personal drive to serve & display compassion with empathy
- Willingness to learn and develop skills to improve or exceed work performance
- On Going Skill Development: Abridger institute Leadership & Development
- Hard Skills: Salesforce, Galaxy, Microsoft: Office, Word, Excel, Kronos, Adobe: Photoshop & Illustrator, Computing IOS & Microsoft: OS
- Hardline/Softlines/Inline Steel w/Fixture & Floor Displays, New & Existing Retail Merchandising
- Retail Management: Hard & Softlines, Electronics, Health & Beauty Aid, Cashier, Guest & Customer Services, Produce, Meat with Butchery, Merchandising, Windows, Wells, Paint, and product installation
Timeline
Guest Services Coordinator
Universal Orlando Resort
02.2019 - Current
Regional Operations Manager
ZoomArounds LLC
09.2015 - 02.2018
Field Service Agent (Merchandiser)
C.A.S.T.
12.2010 - 01.2018
CSA Level 4, Team Leader. Installation Coordinator
Lowes Home Improvement Stores
10.2005 - 09.2010