Josephine Duefrane
University Place
Summary
Efficient professional with 3.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Airline counter role at your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kukai Ramen & Izakaya Bellevue
Tacoma
07.2019 - 07.2025
- Directed teams in strategizing and executing merchandising initiatives to enhance business effectiveness.
- Supervised and trained employees to achieve high levels of customer satisfaction.
- Provided mentorship to staff, promoting effective upselling and cross-selling strategies.
- Maintained accurate records of transactions, stock levels, and employee performance metrics.
- Managed daily store operations, including customer service and inventory management.
- Established and nurtured strategic relationships with clients for improved collaboration.
- Prepared staff schedules and assigned duties to optimize team productivity.
Cashier and stocker
Daiso
Federal Way
04.2021 - 06.2021
- Greeted customers to identify needs and preferences.
- Described merchandise, detailing use, operation, and care instructions.
- Recommended and assisted customers in locating desired merchandise.
- Computed sales prices, processed cash or credit transactions efficiently.
- Answered inquiries related to store offerings and policies.
- Maintained up-to-date knowledge of promotions and security practices.
- Monitored inventory levels and requisitioned new stock as needed.
Wait Staff Member
Sushi Tama
Tacoma
10.2017 - 04.2019
- Ensured cleanliness and organization of dining area during shifts.
- Collaborated with team to facilitate smooth operations during peak hours.
- Addressed customer inquiries and complaints with professionalism and empathy.
- Delivered exceptional customer service, enhancing guest experiences.
- Simultaneously managed multiple tasks while maintaining organization under pressure.
- Handled customer complaints professionally to foster a positive atmosphere.
Education
BBA - Management
Tacoma Community College
trueSkills
- Japanese fluent speech
- Sales strategies
- Relationship building and management
- Flexible schedule
- Customer service and engagement
- Microsoft proficiency
- Team leadership
- POS systems operations
- Loss prevention
Certification
- MAST Liquor License
- Food Handlers Certification
Languages
Japanese
Native/ Bilingual
References
- Toko Feightner (206)930-7824 rainbow_deer@hotmail.com: CSA at Alaska Airlines
- Rev. Tadao Koyama (253)307-4523 revtadaok@gmail.com: Reverend at Tacoma Buddhist Temple
- More references upon request
Timeline
Cashier and stocker
Daiso
04.2021 - 06.2021
Assistant Store Manager
Kukai Ramen & Izakaya Bellevue
07.2019 - 07.2025
Wait Staff Member
Sushi Tama
10.2017 - 04.2019
BBA - Management
Tacoma Community College
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