Joetta Farrow
Brentwood,CA
Summary
Seeking a position where I can effectively use my training and skills, while growing and continuing to challenge myself. Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Assistant Director, Leased Housing
Oakland Housing Authority
Oakland, California
01.2006 - Current
- Directed and coordinated the day-to-day functioning of the Leased Housing Department.
- Ensuring adherence to regulatory requirements and industry benchmarks
- Prepared materials for monthly Board meetings
- Supervised professional and mangerial staff
- Assists in planning and implementation of the department budget
- Provided oversight of vendor contracts.
- Worked closely with external organizations to achieve mutual goals
Housing Assistance Manager
Oakland Housing Authority
Oakland, California
01.2006 - Current
- Currently managing a staff of 14.
- Manage contracts and work with Oakland Housing Authority contracted partners.
- Conduct performance reviews.
- Conduct monthly audits of staff and vendor income reexaminations.
- Conduct training for new software, policies, and procedures.
- Serve as an informal hearing officer.
- Leased Housing project team co-lead for implementation of new business system.
- Conducting continual analysis of metrics for Leased Housing activities and program compliance.
- Manage continued assistance for all Special Programs, such as Local Programs, VASH, and Shelter Plus Care.
- Manage execution of Moving To Work activities, such as triennial reexaminations.
Management Analyst
Oakland Housing Authority
Oakland, California
01.2006 - Current
- Conducted trainings for new software and current and new policies or procedures.
- Served as an Informal Hearing officer.
- Made presentations and facilitated meetings.
- Performed and assisted in cost-benefit analysis for the Leased Housing Department.
- Recommended procedural improvements and implementations.
- Served as a liaison between the Oakland Housing Authority and other agencies dealing with PIC issues, 50058 submissions, and troubleshooting.
- Assisted staff with computer software and business unit system troubleshooting.
Lead Representative
Oakland Housing Authority
Oakland, California
01.2006 - Current
- Conducted complaint and annual inspections.
- Conducted audits of inspection vendor monthly.
- Handled escalated issues of Section 8 participants and landlords.
- Compiled, gathered, and analyzed the monthly dashboard report for management.
- Counseled participants and assisted in the resolution of problems between owners and participants.
- Researched, analyzed, and documented issues and complaints, and resolved them.
Occupancy Specialist
Oakland Housing Authority
Oakland, California
01.2006 - Current
- Interviewed participants for yearly Section 8 recertifications.
- Verified information provided by participants and determined continued eligibility for assistance.
- Issued Housing Choice Vouchers to families requesting to move.
- Respond to landlord inquiries and concerns about the Section 8 program, and help them resolve contract issues.
- Initiated termination of assistance for families for non-compliance with the housing policies.
- Calculated rental portions for participants during re-certifications and rent adjustments at the participants' requests.
Education
Masters of Business Administration -
University of Phoenix
Pleasanton, CA12.2004
Bachelor of Arts in African American Studies -
University of California, Davis
Davis, CA12.2000
Skills
- Microsoft Suite Applications
- Visio
- Effective Written and Oral Communication
- Interpreting and Applying HUD Regulations
- Supervising, Training, and Evaluating Staff
References
Available Upon Request
Timeline
Assistant Director, Leased Housing
Oakland Housing Authority
01.2006 - Current
Housing Assistance Manager
Oakland Housing Authority
01.2006 - Current
Management Analyst
Oakland Housing Authority
01.2006 - Current
Lead Representative
Oakland Housing Authority
01.2006 - Current
Occupancy Specialist
Oakland Housing Authority
01.2006 - Current
Masters of Business Administration -
University of Phoenix
Bachelor of Arts in African American Studies -
University of California, Davis
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