Joetta Jones
Hitchcock
Summary
Versatile and results-oriented professional with experience spanning Business, Healthcare, Quality and Compliance. Known for a proven ability to adapt and excel in dynamic environments, leveraging a broad skill set that includes Leadership, Strategic planning, Staff management and development, Process improvement, Project management, Collaboration and communication with cross-functional teams, Quality assurance and Regulatory compliance. Seeking to apply my diverse expertise to contribute to your organization’s goals and drive success across multiple facets of operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
Kingspoint Laboratory
11.2020 - 08.2024
- Executed diverse tasks while adapting to varying operational needs.
- Established and implemented strategic approaches to enhance business operations.
- Collaborate with senior leadership to align operations with overall business goals
- Process Optimization: Analyze current operational processes and workflows
- Identify opportunities for improvement and implement best practices to enhance efficiency, reduce costs, and improve quality
- Team Leadership: Lead, mentor, and manage operational teams
- Foster a positive and productive work environment
- Provide guidance and support to ensure team members are meeting performance objectives
- Budget Management: Oversee the operational budget
- Monitor financial performance, manage expenditures, and ensure cost-effective resource allocation
- Project Management: Lead and manage cross-functional projects
- Coordinate with various departments to ensure timely and successful project completion
- Performance Monitoring: Establish and track key performance indicators (KPIs) to measure operational success
- Use data-driven insights to make informed decisions and report on performance metrics to senior management
- Client Relations: Understand clients needs and concerns
- Convey information and solutions in a clear and concise manner
- Ability to influence clients to align with company goals
- Establish and maintain strong relationships
- Provide high-quality service and support to ensure client satisfaction
- Compliance and Quality Assurance: Ensure that all operations comply with industry regulations, company policies, and quality standards
- Implement quality control measures and address any compliance issues promptly
- Participate in CLIA/COLA inspections
- Vendor and Stakeholder Management: Manage relationships with vendors, suppliers, and other external partners
- Negotiate contracts and ensure that external services meet company standards and requirements
- Problem Solving: Identify and resolve operational issues in a timely manner
- Develop contingency plans to address potential challenges and minimize disruptions
Medical Technologists (PRN)
HCA Southeast
05.2019 - 11.2020
- Duties include, but are not limited to:
- Complex Testing: Perform and supervise complex laboratory tests and procedures, ensuring accuracy and adherence to protocols
- Problem Solving: Troubleshoot and resolve technical issues related to testing procedures, equipment, and results
- Regulatory Adherence: Ensure compliance with regulatory standards and accreditation requirements, such as CLIA, CAP, or JCAHO
- Sample Handling: Oversee the proper collection, labeling, and handling of patient samples to ensure integrity and accuracy of test results
- Customer Service: Address any questions or concerns from patients or healthcare providers regarding test procedures or results
- Interdepartmental Coordination: Collaborate with other departments and healthcare professionals to ensure seamless patient care and laboratory service
- Reporting: Prepare and review laboratory reports, ensuring they are complete and accurate before distribution to physicians and other healthcare providers
Lead Medical Technologists
LabCorp
01.2017 - 11.2020
- Duties include, but are not limited to:
- Supervision: Oversee the daily operations of the laboratory, ensuring all tests and procedures are conducted accurately and efficiently
- Quality Control: Implement and monitor quality control procedures to maintain the accuracy and reliability of test results
- Equipment Maintenance: Ensure proper maintenance and calibration of laboratory instruments and equipment
- Troubleshoot and resolve technical issues
- Team Leadership: Lead and mentor laboratory staff, providing guidance, training, and support
- Scheduling: Develop and manage staff schedules to ensure adequate coverage and efficient lab operations
- Performance Evaluation: Conduct performance reviews and provide feedback to team members
- Regulatory Compliance: Ensure adherence to regulatory standards and guidelines (e.g., CLIA, CAP, OSHA) for laboratory practices
- Safety Protocols: Implement and enforce safety procedures and protocols to protect staff and ensure a safe working environment
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance laboratory efficiency and productivity
- Inventory Management: Oversee the procurement and management of laboratory supplies and reagents, ensuring availability and proper storage
- Result Analysis: Review and interpret test results, ensuring accuracy and reliability before reporting to physicians or patients
- Documentation: Maintain accurate and up-to-date records of test results, quality control data, and other relevant documentation
- Reporting: Prepare and present reports on laboratory performance, including quality metrics and operational issues, to management
- Interdepartmental Coordination: Collaborate with other departments and healthcare professionals to ensure effective patient care and timely delivery of test results
- Client Interaction: Communicate with physicians and other healthcare providers to address inquiries and provide updates on test results and laboratory processes
- Continuing Education: Stay current with advancements in medical technology and laboratory practices
Medical Technologists
Memorial Hermann Southeast
07.2014 - 11.2016
- Duties include, but are not limited to:
- Sample Handling: Collect, label, and prepare biological samples (blood, urine, tissue) for analysis
- Specimen Processing: Process specimens according to established protocols to ensure their integrity and accuracy
- Test Execution: Perform a variety of laboratory tests and procedures, including hematology, chemistry, microbiology, and immunology tests
- Instrumentation: Operate and maintain laboratory instruments and analyzers, including calibration and troubleshooting
- QC Procedures: Implement and monitor quality control procedures to ensure test accuracy and reliability
- Troubleshooting: Identify and resolve issues related to test results, equipment, or reagents to maintain high-quality standards
- Data Interpretation: Analyze test results, interpret data, and compare with reference ranges to provide accurate diagnostic information
- Result Review: Verify and validate test results before releasing them to ensure they meet established criteria
- Regulatory Adherence: Follow laboratory protocols and comply with regulatory standards (e.g., CLIA, CAP) and safety regulations
- Record Keeping: Maintain accurate and detailed records of tests performed, results, equipment maintenance, and other laboratory activities
- Teamwork: Collaborate with other laboratory staff and healthcare professionals to ensure effective laboratory operations and patient care
- Communication: Communicate effectively with physicians and other healthcare providers regarding test results, issues, or additional information required
Education
Executive Master’s Business Administration (EMBA) - undefined
Texas Woman’s University
01.2018
Bachelor’s of Science - Clinical Laboratory Science (CLS)
Texas Southern University
01.2014
Associate of Applied Science - General Studies
Galveston College
01.2008
Skills
- Microsoft Office - Word, Excel, Power Point, Outlook, MS Teams, and Adobe
- Software applications such as VISTA, and Talent Management System (TMS)
- LIS systems such as LabDaq
- EHR systems such as EPIC, Welsky, and PCC
Certification
American Medical Technologists (AMT),2017
Timeline
Director of Operations
Kingspoint Laboratory
11.2020 - 08.2024
Medical Technologists (PRN)
HCA Southeast
05.2019 - 11.2020
Lead Medical Technologists
LabCorp
01.2017 - 11.2020
Medical Technologists
Memorial Hermann Southeast
07.2014 - 11.2016
Executive Master’s Business Administration (EMBA) - undefined
Texas Woman’s University
Bachelor’s of Science - Clinical Laboratory Science (CLS)
Texas Southern University
Associate of Applied Science - General Studies
Galveston College
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