JOETTA WETZSTEON
Livingston,MT
Summary
Sought a role in a dynamic organization that fosters career progression and values dedicated service.
Overview
41
41
years of professional experience
Work History
Cashier/Graphic Designer
Beacon Business Center
10.2013 - Current
- Currently I am an online graphic designer for this store. Currently I design and deliver the Ruby Valley Nugget including most of the ads. I aim to drive the overall customer, and sales and service within our small town of Sheridan, MT. I assist in the day to day operations, and work with the Store Owner to develop overall store strategies and tactics to achieve sales, service and operational performance goals. I help create a customer-centric environment resulting in a memorable and positive customer experience; building strong relationships quickly becoming a trusted adviser, creating brand awareness and loyalty. I also assist with the merchandising, operations and execution of store and company standards. I proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture. Partners with store owner to execute on new product launches and develop strategies to improve conversion and average order value. Act as a change champion, supporting and initiating change. I also work as the stores’ graphic designer creating flyers, business cards and more for local business and customer needs. I have designed for Virginia City Preservation Alliance, Madison/Jefferson 4H, Madison County DUI Task Force and more.
Physical Therapy/Clinic Patient Representative
Ruby Valley Medical Center
05.2024 - 06.2025
- Managed patient check-in and check-out processes to ensure a streamlined experience.
- Assisted patients in understanding their treatment plans and answering any questions.
- Maintained patient records and updated information in the electronic health record system.
- Coordinated with healthcare staff to schedule and manage physical therapy appointments.
- Provided compassionate support to patients navigating their rehabilitation journey.
- Educated patients on clinic policies, procedures, and available services.
- Addressed patient inquiries and provided timely responses to enhance satisfaction.
- Collaborated with multidisciplinary teams to improve patient care and outcomes.
- Facilitated the collection of patient feedback to identify areas for service enhancement.
- Ensured compliance with health regulations and maintained a safe clinic environment.
- Processed insurance claims and verified patient eligibility for services.
- Trained new staff on office protocols and patient interaction techniques.
- Monitored patient wait times and adjusted schedules to minimize delays.
- Developed and maintained positive relationships with patients and their families.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Greeted and assisted patients with check-in procedures.
Housekeeping
Nevada City Hotel
09.2014 - 10.2014
- I filled in for the end of season shift. Provides superlative service to Nevada City Hotel guests and co-workers in performing all housekeeping duties. Note that our accommodations are not typical hotel rooms, but rather, they are cabins with several rooms and a vacation home. This requires more attention to detail and following procedures than a typical hotel situation. Sweep and mop floors, make beds, wash and fold laundry and make sure rooms are clean, neat and ready for guests wanting to experience the old west.
Volunteer
Twin Bridges Museum
06.2009 - 09.2014
- The Twin Bridges Museum is full of wonderful information on the history of Madison County and surrounding areas. On my shift some of my duties are making copies for customers when needed, keep a clean area, help with local history and read vintage newspapers to interested visitors. I started a Facebook page for the museum, so information can be updated and information is readily available. I enjoyed greeting visitors and help them with any questions they may have about the local area and in need of historical information.
Elected Town Council Member
Town of Twin Bridges
06.2011 - 10.2013
- I was elected in as a Twin Bridges town council member. Certain powers of a council are discretionary, which means council can decide whether or not to carry out that particular function. An example would be that the council has the ability to declare any day or part of a day as a civic holiday. Other duties are mandatory which means that council must perform the action required, such as "council shall establish the position of administrator". We would hold meetings once a month to discuss upcoming projects, building plans and more with city citizens. I was no longer able to hold this position as my husband and I purchased a home outside of city limits. A council member in the city of Twin Bridges is not allowed to hold his/her position if living outside of city limits. I enjoyed working for my one of my home towns’ and was saddened to have to give up my position on the council.
Manager/Volunteer
Rivers Edge Gallery
06.2010 - 05.2013
- I was lucky to be a volunteer for the Rivers Edge Gallery. I was on the board as well as plan the summer schedule for artists and volunteers to work in the gallery. I also would plan and help artists set up the art walls in the gallery. I operated the store if an artist or volunteer could not for their day, selling art, working a credit card machine and cash register. I kept records of all artists and art work. I would present new ideas to the other board members to help improve sales and bring exciting new classes to the Gallery. This is a fun and rewarding non-paying job.
Art Coordinator
Debra's Art Wall
01.2012 - 01.2013
- I was a volunteer for the Twin Bridges Library finding art from various artists to add on a wonderful monthly wall. It is called “Debra’s Art Wall”. My duties included contacting artists from around Madison County, schedule a month to promote the artist on the art wall through advertising in our local paper. I set up dates and times to meet with potential artists and would plan receptions including food and drink for each artist.
Temporary Part Time Medical Records Position
Sheridan Community Health Center
10.2010 - 05.2011
- Responsible for locating and filing all medical records for patient appointments according to office policies and procedures. Filed information/correspondence in Sheridan Community Health Center Sheridan, MT Responsible for locating and filing all medical records for patient appointments according to office policies and procedures. Filed information/correspondence in patient's medical record after provider's review and signature. Maintained medical record files in proper sequence according to office policies and procedures. Performed other duties as requested by Clinic Coordinator to facilitate the smooth and effective operations of the office. This was a temporary job that ended when the regular Medical Records employee was able to take over her duties.
Receptionist
Dillon Community Health Center
04.2008 - 06.2009
- Duties included greeting and registering patients and their insurance information, answering telephones, transferring calls, making appointments, handling and filing charts, as well as computer data entry. Composed and prepared correspondence. I also ordered supplies needed for doctors, nurses and office employees. I was also required to fax, copy patient paperwork, and care for outgoing mail.
Receptionist
America West Realty/Twin Bridges Ice House/ Twin Bridges Storage MT
06.2006 - 04.2008
- I worked in an office setting behind a desk helping the owner care for three different business. Created charts for each company, indexed files, computer programs, copy and fax documents, answered phones and greeted customers. Delivered water samples to Butte to be tested for the Ice house water. Checked on storage units and updated costs for each storage unit. Input invoices and accepted payments on accounts and updated billing.
Housekeeper
Tobacco Root Mountain Care Center
06.2005 - 03.2006
- Swept, mopped and washed floors, dusted furniture, vacuumed carpeting, area rugs, draperies and upholstered furniture. Made beds and changed sheets, stocked linen closet, cleaned, disinfected and polished kitchen fixtures and appliances. Cleaned and disinfected bathrooms and fixtures. Cleaned and disinfected doors. Picked up debris and emptied trash containers. Washed windows, walls and ceilings. Cleaned changing rooms and showers.
Bartender & Waitress
Fetty's Bar and Cafe Wisdom
06.2001 - 07.2005
- I was mainly a cook at a small cafe and bar. Some days I was a cook, waitress and bartender all at once in the winter months. I cooked off of the menu as well as make my own creative specials. I ran the till and kept areas clean. Maintains a Guest focus while performing duties
- Assumes 100% responsibility for quality of products served.
- Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.
- Graciously and quickly fulfill any guest request possible
- Complete opening and closing checklists.
- Refer to Daily Prep List at the start of each shift for assigned duties.
- Promptly reports equipment and food quality or shortage problems to Kitchen Manager.
- Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, recipes, policies and procedures.
- Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
- Portions food products prior to cooking according to standard portion sizes and recipe specifications.
- Maintains a clean and sanitary work station area.
- Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning. battering, breading, seasoning and/or marinating.
- Follows proper plate presentation and garnish set up for all dishes.
- Handles, stores, labels, and rotates all products properly and in accordance to applicable state laws.
- Closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen.
- Attends all scheduled employee meetings and brings suggestions for improvement.
- Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.
Ranch Hand & Cook
Ray Bacon Ranch
01.1985 - 06.2005
- This is my parent’s ranch and had to do a number of different jobs. I was lucky to ride horses, care for livestock, fix fence, cook meals and harvest hay. I also moved pipe, wheel lines and ran heavy equipment. I was part of brandings at our ranch or for the neighbors. This would include running cattle through a chute, doctor sick livestock and cook for the brandings. I also was part of the hay harvest and learned early how to operate heavy equipment. I was also expected to cook small to large meals depending on time of year or event.
Cook & Waitress
H-J Wise River
03.2002 - 12.2003
- This small cafe only seated up to 10 in the tiny area. The bar also had more seating that was separated, but we provided food for that area as well. I usually worked alone and made homemade hamburgers and pizza as well as take orders, clean tables, wash dishes and run the cash register.
Caregiver & Provider
Wisdom Daycare
05.1997 - 01.2002
- I was a child care assistant and later I became the daycare provider for the Wisdom Daycare. I provided childcare that ranged in age 4 months to 12 years. I planned daily activities and menus. I also started a pre-school for the local young minds and provided an excellent teacher to educate and help plan classes. I also started an after-school program to help with homework needs and a supportive place to be. Supervising employees and managing employee vacation and time as well as working with parents to figure what days and hours their children will need to be in our care was also part of my job. I closed the daycare in 2002.
Crisis Counselor/Time Management Coordinator
KIDS Inc.
03.1995 - 04.1997
- This was a resident home for teens in crisis ranging in ages 10 to 18. I provided direct care and supervision for residents. KIDS Inc. was a Distressed Situations facility that provided a home style atmosphere while making sure residents were counseled. I assisted in the development, assessment, facilitation and monitoring of program activities to ensure that appropriate care, security and supervision was provided to the youth residents at all times. Established a happy and healthy relationship with residents. I planned and implemented fun activities and trips for residents that worked at doing chores and adhered to positive attitudes. A wonderful life changing experience for a small-town girl.
Book Keeper
Hardee’s
01.1989 - 01.1990
- As the bookkeeper for Hardee’s of Helena I would check time cards to ensure that employees are being paid accurately. I also would tally up payroll taxes, income tax withholding and worker’s compensation figures in the company ledger and reconcile invoices with orders and check that payments for supplies and services are accurate. I would prepare deposit slips at the close of business each day. This involves comparing cash receipts, checks and credit card payments with total sales for the day. I would also issue a weekly report of sales and expenses. The report would note any areas where the restaurant is over budget and should identify any losses of cash so that Hardee’s could examine their operation to update cash controls in any problem department. I would keep a tally of each product to see what sold the best in each category or what menu item needed to be changed.
Education
Certificate - Working with youth in crisis
Wyoming Youth Services of America
Early Childhood Education
University of Montana Western
High School Diploma - undefined
Twin Bridges High School
Twin Bridges, MT01.1988
Skills
- Directed operations involving computer systems and software applications, including Windows, Word, Adobe, and QuickBooks Designed marketing materials such as flyers, business cards, and posters Facilitated communication through email and web-based programs Mentored children in crisis, fostering resilience and teaching essential life skills through structured advocacy programs Oversaw customer interactions in hospitality roles, creating a positive environment for guests Administered financial transactions using cash registers and credit card machines Streamlined patient record management in medical offices, ensuring compliance with insurance and health history documentation Cultivated teamwork and problem-solving abilities through ranch experiences, addressing challenges collaboratively
CUST
- I have also worked as a Cook or Prep-cook and waitress for:
- B-B Café and Bar – 1987-1988
- Alder Steak House – 1986-1987
- Tobacco Root Guest Lodge in 1985-1986
Timeline
Physical Therapy/Clinic Patient Representative
Ruby Valley Medical Center
05.2024 - 06.2025
Housekeeping
Nevada City Hotel
09.2014 - 10.2014
Cashier/Graphic Designer
Beacon Business Center
10.2013 - Current
Art Coordinator
Debra's Art Wall
01.2012 - 01.2013
Elected Town Council Member
Town of Twin Bridges
06.2011 - 10.2013
Temporary Part Time Medical Records Position
Sheridan Community Health Center
10.2010 - 05.2011
Manager/Volunteer
Rivers Edge Gallery
06.2010 - 05.2013
Volunteer
Twin Bridges Museum
06.2009 - 09.2014
Receptionist
Dillon Community Health Center
04.2008 - 06.2009
Receptionist
America West Realty/Twin Bridges Ice House/ Twin Bridges Storage MT
06.2006 - 04.2008
Housekeeper
Tobacco Root Mountain Care Center
06.2005 - 03.2006
Cook & Waitress
H-J Wise River
03.2002 - 12.2003
Bartender & Waitress
Fetty's Bar and Cafe Wisdom
06.2001 - 07.2005
Caregiver & Provider
Wisdom Daycare
05.1997 - 01.2002
Crisis Counselor/Time Management Coordinator
KIDS Inc.
03.1995 - 04.1997
Book Keeper
Hardee’s
01.1989 - 01.1990
Ranch Hand & Cook
Ray Bacon Ranch
01.1985 - 06.2005
Certificate - Working with youth in crisis
Wyoming Youth Services of America
Early Childhood Education
University of Montana Western
High School Diploma - undefined
Twin Bridges High School