Joette Carrera
San Jose,CA
Summary
A motivated professional looking to compliment over 20 years of experience in management, team building, and administrative operations. Superior skills in communication, customer service, problem solving, follow through, and leadership. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
03.2022 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Customer Service Development
07.2018 - Current
- Organize and/or develop compatible teams, coaching and training to deliver exceptional customer service results
- Specific areas of training include: teamwork, customer service techniques, creating raving fans, understanding policies and procedures, incentive structuring, and setting team members up for success.
4th Store Manager
Lucky's
01.2018 - 07.2018
- Managed all duties of store closing, counting down tills, next day set up, full maintenance of departments with product rotation and order placement, and customer service.
ASM
Sprouts Farmers Market
07.2012 - 12.2017
- ASM for multiple locations on the West Coast
- Management and oversight of store budget and weekly sales in amounts over $500,000.00
- Payroll and schedule maintenance, management of department managers to ensure budgets were followed and customer flow was increasing
- New employee acquisition, training, and development
- Continued training and coaching of seasoned employees to ensure compliance with state requirements, company policies, procedures, and corporate updates
- Managed issues relating to store maintenance, cleanliness, safety, and sanitation
- Specific attention was given to the perishable departments in order to maintain shrink goals and orders, so that product quantities were predictability filled to avoid shortages or overages
- Additional responsibilities included: sales floor merchandising, loss claims, store walks, department meetings, department follow up, priority management, product supply availability, store and department pricing review, weights and measures.
Manager
Starbucks
01.2010 - 01.2012
- Store manager responsible for the store budget, objective to maintain and exceed monthly sales of $78,000.00
- Customer service, daily operations management, schedule planning, inventory monitoring, sales floor merchandising, profits and loss tracking
- Management and training of 25+ employees to drive efficiency focusing on strength in problem solving, and talent nurturing.
Education
Business Administration, Health and Wellness - Business Administration And Management/Health & We
Santa Fe Community College
Sanya Fe NM01.2012
Skills
- Specialization in Team Building, Coaching, Development, and Training
- Inventory Control
- Customer Relations
- Motivational Leadership
- Prioritization Skills
- Excellent Time Management
- Proficient in Various Computer Applications
- Financial Oversight
- Work Planning and Prioritization
- Budget Development
- Sales Strategies
- Administrative Management
- Training Management
- Teamwork and Collaboration
Awards
- Customer Service
- Teamwork
- Safety Protocol
- Coaching and Developing Teams
Timeline
Store Manager
Sally Beauty Holdings Inc.
03.2022 - Current
Customer Service Development
07.2018 - Current
4th Store Manager
Lucky's
01.2018 - 07.2018
ASM
Sprouts Farmers Market
07.2012 - 12.2017
Manager
Starbucks
01.2010 - 01.2012
Business Administration, Health and Wellness - Business Administration And Management/Health & We
Santa Fe Community College