Joette Dominguez
De Pere
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Account Review Anaylst
Americollect Inc.
03.2022 - 01.2024
- Validated results and performed quality assurance to assess accuracy of data.
- Managed account reviews with a detail-focused approach.
- Implemented innovative strategies to improve efficiency.
- Resolved complex account discrepancies.
- Conducted in-depth account analyses to identify and rectify errors, ensuring data integrity.
- Gathered, organized and input information into digital database.
Bilingual Customer Service Representative
Americollect Inc.
04.2017 - 01.2020
- Assisted consumers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to consumers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for consumers.
- Enhanced consumers satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained detailed records of consumer interactions, ensuring follow-up precision.
Education
High School Equivalent Diploma
Northeast Wisconsin Technical College
Green Bay, WISkills
- Workflow Analysis
- Documentation And Reporting
- Evidence-Based Decision Making
- Information Gathering
- System Analysis
- Document Translation
- Payment Collection
- Call center experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Review Anaylst
Americollect Inc.
03.2022 - 01.2024
Bilingual Customer Service Representative
Americollect Inc.
04.2017 - 01.2020
High School Equivalent Diploma
Northeast Wisconsin Technical College
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