Joette Holly
Lithonia,United States
Summary
Accomplished Sales/Customer Service Executive with background achieving demanding sales and customer satisfaction targets. Proficient in advertising guidelines and effective sales approaches. Well-versed in giving customers brand and market-specific advertising to attract target customers.
Overview
25
25
years of professional experience
Work History
Travel Agent
Owner
Lithonia , GA
09.2000 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Processed payments from clients via cash or credit cards.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
Inside Sales Executive
FLEETCOR
NORCROSS, UNITED STATES, UNITED STATES
03.2016 - 09.2020
- Monitoring progress versus established goals thru scheduling, time allocation, etc
- Initiate and complete research on new customer prospects in specific vertical markets
- Obtain complete and accurate customer contact information and other details as necessary
- Enter all information and leads into Salesforce system
- Evaluate prospects to determine their potential
- Complete presentation of appropriate products/programs to potential customers
- Complete sales process with potential prospects; initial and follow up calls, close sale, follow implementation process
Customer Care & Sales Representative
TIME WARNER CABLE
MIDDLETOWN, NEW YORK, UNITED STATES, UNITED STATES
06.2013 - 01.2016
- Selling complete cable packages
- Upgrading existing customers while also saving downgrades
- Promoting excellent customer service skills by providing customers with detailed information on billing
- Answering questions and resolving problems for customers in the New York City market
- Building customer relationships both internally and externally
- Understanding and achieving sales goals
- Working independently and in teams to ensure the success of Time Warner Cable
- Developing and maintaining a strong product and customer service knowledge base on a continuous basis via internal training opportunities, external resources and self-education
- Listening to customers concerns in order to diffuse frustration by providing options and solutions
- Proactively initiate customer education on various self-service options to increase value
Inside Sales Representative
REED CONSTRUCTION DATA
NORCROSS, UNITED STATES, UNITED STATES
06.2012 - 02.2013
- Provided project information on commercial construction to General Contractors, Manufacturers, Distributors and Subcontractors
- Conducted online demonstrations of our Reed Connect & Smart Project News construction data systems to sell to those in the commercial construction industry
- Achieved revenue goals by closing new business transactions from lead sources generated internally by the business including but not limited to the internet and pre-qualification database leads
- Engaged in consultative selling techniques via the telephone
- Successfully linked company capabilities to customer goals to overcome barriers to purchase
- Partnered with Senior Sales Executives to negotiate and close large transactions
- Completed contract documentation to finalize sales process and obtain commission
- Remained knowledgeable of all product offerings and continuously updated product knowledge to maintain a high level of proficiency
- Obtained product and sales certification
- Worked collaboratively with other functional areas of the company to resolve customer issues and drive customer satisfaction
Cyber Advertising Sales Representative
AT&T ADVERTISING SOLUTIONS
TUCKER, UNITED STATES, UNITED STATES
11.2007 - 10.2010
- Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising
- Locate and contact potential clients to offer advertising services
- Process all correspondence and paperwork related to accounts
- Recommend appropriate sizes and formats for advertising, depending on medium being used
- Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance
- Maintain assigned account bases while developing new accounts
- Provide clients with estimates of the costs of advertising products or services
- Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.
Licensed Real Estate Sales Agent
CENTURY 21 SHEIK'S REALTY
BRONX, NEW YORK, UNITED STATES, UNITED STATES
06.2005 - 06.2008
- Generate lists of properties that are compatible with buyers' needs and financial resources
- Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets
- Coordinate appointments to show homes to prospective buyers
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Present purchase offers to sellers for consideration
- Investigate clients' financial and credit status to determine eligibility for financing
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Contact property owners and advertise services to solicit property sales listings
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Interview clients to determine what kinds of properties they are seeking
- Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals
- Advise sellers on how to make homes more appealing to potential buyers.
Customer Sales & Service Representative
VERIZON COMMUNICATIONS
WHITE PLAINS, NEW YORK, UNITED STATES, UNITED STATES
07.1999 - 11.2007
- Stayed updated on new office systems and procedures to provide customers with quality service
- Sold new products and services to new and existing customers
- Refer unresolved customer grievances to designated departments for further investigation
- Provided customers with outstanding customer service
- Check to ensure that appropriate changes were made to resolve customers' problems
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Place complex orders for new services and new Verizon packages
Sales Coordinator, Team Leader &Training Manager
Verizon
White Plains, NY
01.2003 - 01.2007
- Reviewed and Maintained A&R reports
- Participated in weekly district level conference calls to review office sales and sales contests
- Helped office maintain the #1 position in the District for two consecutive years
- Coached and developed team members to meet and exceed their sales objectives
- Covered representatives and managers on new sales, systems and product procedures
- Investigated unidentified office sales
- Reviewed team sales results daily with Call Canter Manager
- Achieved over 100% as Acting Sales Manager all three years
- Pulled sales results for each sales managers
- Organized yearly sales kickoffs which were attended by the District Manager and entire district management team
- Held focus groups with new reps to enhance sales performance
- Coordinated office results for approximately 250 representatives on a daily basis
- Maintained coaches guides
- Maintained monthly office budget for sales contest
Education
Fashion Marketing
THE ART INSTITUTE OF PITTSBURGH ONLINE DIVISION
08.2006
Business Management
UNIVERSITY OF PHOENIX ONLINE
01.2002
Skills
- Market knowledge
- Database management
- Sales tracking
- Exceptional Negotiation skills
- Business budgeting
- Sales Forecasting
- Sales target setting
- Sales development
- Opening and closing procedures
- Team member motivation
- Effective customer upselling
- Processing payments
- Territory management
- Salesforce expert
- Microsoft Office expert
- Client Relations
- Client Relationship Building
- Client Consultations
- Data Entry
- Inbound and Outbound Calling
- Customer Service
- Active Listening
Timeline
Inside Sales Executive
FLEETCOR
03.2016 - 09.2020
Customer Care & Sales Representative
TIME WARNER CABLE
06.2013 - 01.2016
Inside Sales Representative
REED CONSTRUCTION DATA
06.2012 - 02.2013
Cyber Advertising Sales Representative
AT&T ADVERTISING SOLUTIONS
11.2007 - 10.2010
Licensed Real Estate Sales Agent
CENTURY 21 SHEIK'S REALTY
06.2005 - 06.2008
Sales Coordinator, Team Leader &Training Manager
Verizon
01.2003 - 01.2007
Travel Agent
Owner
09.2000 - Current
Customer Sales & Service Representative
VERIZON COMMUNICATIONS
07.1999 - 11.2007
Fashion Marketing
THE ART INSTITUTE OF PITTSBURGH ONLINE DIVISION
Business Management
UNIVERSITY OF PHOENIX ONLINE