Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joette Jordy

Tampa

Summary

Results-driven professional with extensive experience as a Part-Time Assistant Manager at Tecovas, seeking advancement to a Full-Time Assistant Manager position. Proficient in team leadership, operational oversight, and delivering exceptional customer service. Consistently contributes to staff development, executes effective sales strategies, and enhances customer satisfaction. Recognized for strong work ethic and ability to foster collaboration. Committed to applying skills and dedication to drive business growth and improve team performance while assuming greater responsibilities to support the organization's ongoing success.

Overview

14
14
years of professional experience

Work History

Office Manager/Account Representative

Trinity Software Distribution
12.2011 - 10.2020
  • Helped customers find specific software to meet their needs, answered questions, and offered product suggestions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide information on office products and services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve target goals.
  • Built and maintained relationships with peers and upper management to drive company success.
  • Adhered to company initiatives and achieved growth in sales for my territory.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Part-Time Assistant Store Manager

Tecovas
07.2024 - Current
  • Team building, coaching employees on sales tactics and performance management, and always trying to maintain positive staff engagement
  • Successfully managed daily store operations, opening/closing procedures
  • Effectively address customer concerns and complaints, maintaining Tecovas radical hospitality
  • One of the top producers at the Tampa store, always motivated to meet sales goals and exceed expectations
  • Our guest is my priority always
  • Foster the Tecovas way by bringing the Spirit of the West to our team and our customers.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Store Manager

Southern Athletica
08.2022 - 07.2024
  • Providing exceptional customer service, personalized attention, and making them feel welcomed and valued when they walk into the store. Building and maintaining relationships with guests to anticipate and fulfill customer needs.
  • Responsible for creating store team schedules.
  • Maintaining an aesthetically pleasing environment for our guests, making it visually appealing for the luxury sector.
  • Team leadership to guide the sales team to achieve sales goals and deliver exceptional customer service.
  • Developing a sales strategy to drive revenue and meet goals, analyzing sales data, identifying trends, and adjusting tactics to maximize sales opportunities.
  • Representing the brand and embodying its values and image at all times, ensuring that every guest interaction reflects positively on the brand.
  • Problem solving in a fast-paced environment, handling unexpected challenges and guest complaints, resolving conflicts within the team, or addressing operational issues with effective solutions.

Education

Salesforce Administration Certification -

Online

Fundamentals of Digital Marketing

Google University
10.2020

Computer Networking Fundamentals

Hillsborough Community College
Tampa, FL
10.2012

Cosmetology

Artistic Nails and Beauty Academy
Tampa, FL
01.2007

Florida Real Estate License

Bob Hogue Real Estate School
Tampa, FL
01.2004

Skills

  • Expertise in Tecovas product features and benefits
  • Managing a Team
  • Tecovas Radical Hospitality
  • Event planning specialist
  • Sales Goals Attainment and Exceeded
  • Reliable and Punctual
  • Organizational skills
  • Customer Relationship building
  • Inventory control
  • Operations management
  • Conflict management
  • Employee training

Timeline

Part-Time Assistant Store Manager

Tecovas
07.2024 - Current

Store Manager

Southern Athletica
08.2022 - 07.2024

Office Manager/Account Representative

Trinity Software Distribution
12.2011 - 10.2020

Fundamentals of Digital Marketing

Google University

Computer Networking Fundamentals

Hillsborough Community College

Cosmetology

Artistic Nails and Beauty Academy

Florida Real Estate License

Bob Hogue Real Estate School

Salesforce Administration Certification -

Online

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