JOETTE MARVIN
Customer Care Professional
Wylie,TX.
Summary
To obtain and secure a long term proposition, that will enable me to utilize my superior guest geniality and enhance my current retail/clerical credentials. IN CLOSING I would like to “fill in the gaps”; between 2012 ~ 2017. I was fortunate enough to be at home with my children. Even as a parent that works in the home, I take pride in the duties that I fulfill and work toward a positive result from those efforts as well. I am highly energetic and a fast learner. I take direction and follow through with little or no supervision. I am detail oriented and well organized. I take pride in my polished customer service and seasoned leadership ability. I am confident that anyone seeking such a candidate to professionally represent their establishment would benefit greatly, from all that I will contribute. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cheesecake Factory
04.2019 - 03.2021
- Server
- The CCF is designed with guest satisfaction at the forefront
- This allowed me the opportunity and provided the fluidity needed to commit fully to giving my guests a valuable and enjoyable experience
- The facility is laid out, and the training is fine tuned in such a way that I can focus solely on any requests of each patron I serve.
Bartender
Applebee’s
04.2017 - 04.2019
- I am scheduled as both an opener, and a closer
- I set up the tools and mats, organize the well, cut fruit, make batches, prepare for rushes
- I am responsible for the register, I clean, organize and shut down the bar
- I set up the following shift for success
- I have acquired numerous regulars, and feel confident in, forever, acquiring more
- I can take on carside, bar top, and bar dining while maintaining priority
- I perform with urgency while keeping a light hearted, upbeat attitude
- Text
Assistant Manager
Settler’s Inn
01.2007 - 01.2012
- I successfully executed a full dining experience with impeccable guest care, while maintaining a consistent quality product
- This ensured return visits and created positive word of mouth
- Hired, trained and oversaw all staff, while holding them all to the same expectations and high standards.
Assistant Branch Manager
MoneyTree
01.2001 - 01.2007
- I Sold products (i.e.) accounts, loans and money orders
- Performed wire transfers, tended vault, lead teller line and finalized daily overdraft report
- Ordered, accepted and verified currency
- Ensured that the branch was stocked with all office, break room and restroom supplies
- I Tactfully accomplished full production of all guest transactions
- Finalized all daily reports, settled credit card batches, wrote schedules and assisted the Branch Manager with any and all duties expected of me.
Education
Diploma -
Mountlake Terrace High School
Mountlake Terrace, WASkills
- Sales Expertise
- Responsible Alcohol Service
- Food Preparation and Safety
- Elegant Food Plating
- Ordering Bar Supplies
- Patron Experiences
- Cash Register Operation
- Health Code Compliance
- Anticipating Guest Needs
- Food and Beverage Management
- Reconciling Cash Drawers
- Liquor, Beer and Wine Knowledge
- Patron Rapport
- Classic Cocktails
- Error Identification
- Dining Room Management
- Alcohol Ordering
- Attending Multiple Customers
- Custom Drink Preparation
- Guest Satisfaction
- Suggestive Selling
- Forecast Preparation
- Wine and Beer Recommendations
- Credit and Cash Transactions
- Craft Cocktail Preparation
- Team Training
- Customer Service
- Safe Food Handling Procedures
- ABC Regulations
- Organizational Abilities
- High-Volume Environments
- Preparing Garnishes
- Energetic and Outgoing
- Hospitality Service Expertise
- Staff Management
- Maintaining a Clean Bar
- Clear and Effective Communication
- Maintaining Glassware Stock
- Complex Problem-Solving
- Performance Improvement
- Identification Verification
- Drink Consistency
- Bar Operations Management
- Handling Difficult Customers
- Professional Service Standards
Accomplishments
- Seminars: Time management/multi-tasking ~ Managing people ~ Patron hospitality
- Online courses: ~ ACH (basic and advanced) ~ Privacy Acts ~ Anti-laundering/Suspicious activity
Timeline
Bartender
Applebee's Neighborhood Grill & Bar
04.2021 - Current
Cheesecake Factory
04.2019 - 03.2021
Bartender
Applebee’s
04.2017 - 04.2019
Assistant Manager
Settler’s Inn
01.2007 - 01.2012
Assistant Branch Manager
MoneyTree
01.2001 - 01.2007
Diploma -
Mountlake Terrace High School
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