Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joevan Lucas

Orland Hills ,IL

Summary

Dynamic server and supervisor with a proven track record at Cooper’s Hawk, excelling in team management and customer satisfaction. Recognized for enhancing sales through effective upselling and fostering loyalty among patrons. Adept at resolving conflicts and mentoring staff, ensuring a high-performance environment while maintaining operational excellence.

Knowledgeable Desired Position with background in supervising and training staff in fast-paced environment. Proven ability to ensure smooth operations and enhance customer satisfaction. Demonstrated leadership and problem-solving skills in high-pressure situations.

Professional with high standards and focus on achieving results in hospitality industry. Valued for expertise in team collaboration and driving efficiency. Relied upon for adaptability and dependability. Key skills include staff management, conflict resolution, and customer service excellence.

Professional hospitality leader with proven track record in overseeing restaurant operations and enhancing guest experiences. Strong focus on team collaboration, flexible in adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and ensuring compliance with health and safety standards. Known for reliability, effective communication, and fostering positive work environment.

Experienced with managing and overseeing daily operations in busy restaurant setting. Utilizes strong leadership and communication skills to maintain cohesive and efficient team. Track record of improving service quality and customer satisfaction through effective problem-solving and staff training.

Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Overview

24
24
years of professional experience

Work History

Server/supervisor/event Coordinator

Cooper’s Hawk
10.2022 - 03.2025
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Improved communication among staff members through regular team meetings and open discussion forums.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
  • Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
  • Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
  • Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
  • Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
  • Supported management in conducting performance evaluations for server staff, identifying areas for improvement and professional growth opportunities.

Server/ Key

Chilis's Bar and Grill
06.2010 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Infantry Squad Leader

Illinois National Guard
03.2001 - 06.2010
  • Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
  • Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
  • Improved squad performance by implementing rigorous training and evaluation methods.
  • Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
  • Supervised and led squad of Number soldiers, setting high standard of efficiency, loyalty, and integrity.

Education

Yes - General Studies

Harold L Richards High School
Oak Lawn, IL
06.2000

Skills

  • Team management
  • Software installation
  • Hardware troubleshooting
  • System upgrades
  • Incident management

Timeline

Server/supervisor/event Coordinator

Cooper’s Hawk
10.2022 - 03.2025

Server/ Key

Chilis's Bar and Grill
06.2010 - 04.2020

Infantry Squad Leader

Illinois National Guard
03.2001 - 06.2010

Yes - General Studies

Harold L Richards High School