Joevan Palmer
Atlanta,GA
Summary
Accomplished mental health professional with over 8 years of experience in program management, community engagement, and strategic leadership within nonprofit and healthcare settings. Adept in designing and implementing innovative mental health initiatives that drive measurable outcomes in client care and organizational effectiveness. Skilled in leveraging data analysis and storytelling to inform strategic decisions and enhance operational efficiency. Proven success in building cross-cultural awareness and fostering collaborative partnerships to expand access to critical mental health services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
Families First, INC
10.2023 - Current
- Collaborated with CEO to spearhead a month-long employee step challenge utilizing Step Up & Fitbit apps. This initiative boasted a167% participation rate, engaging 50 employees and collectively achieving over 7 million steps.
- Created a comprehensive mental well-being dashboard by integrating data from disparate sources (e.g., surveys, EAP reports) using reporting and dashboards, effectively identifying trends and gaps in employee well-being
- Achieved a success rate increase from 70% to 85% in preparing non-custodial parents for legitimization by providing comprehensive document support, court appearance preparation, and legal assistance
- Analyzed 200 client files, including data collected from families, court systems, and third-party providers, to restructure efficient workflow and client experience protocols, leading to improved client satisfaction by 15% in Q1 of 2024
- Achieved a 100% contract renewal rate with the State of Georgia and a 20% increase in new state contracts by demonstrating high client acceptance rates, program completion rates, and increased non-custodial parent visitation
- Enhanced operational efficiency by creating simplified workflows, reducing the time from initial referral to client contact by 48 hours.
Director of Operations
The Survivors Circle
01.2023 - Current
- Launched an online platform in partnership with the CEO to increase access to mental health resources, support groups, and trauma-informed therapy for male survivors of sexual assault
- Launched and expanded free therapy sessions by collaborating with 50 therapists nationwide, rapidly growing the online community and database from inception to 218 members within the first 6-months of development
- Developed and presented data-driven reports with interactive dashboards to the board of directors, leading to a 13% improvement in strategic decision-making by ensuring clear visibility into progress, challenges, and opportunities
- Managed day-to-day operations with a $100,000 fiscal budget, achieving a 12% increase in resource efficiency and expanding mental health services to support more survivors
- Establish strong relationships with stakeholders and executives by facilitating individualized workflow meetings to support change management processes within organizations, resulting in 93% partner adoption by the launch of the network.
- Identify and mitigate operational risks, ensuring adherence to legal and ethical standards in mental health care such as HIPAA.
Clinician | Program Manager
Ravens Nest, INC
10.2022 - Current
- Established a coordinated care network in collaboration with state Medicare and CareSource agencies, linking patients to local resources such as Boys and Girls Club memberships, transportation services, and other community supports
- Streamlined evidence-based diagnostic and treatment approaches for 80-100 clients, handling 25-30 unique cases per month, effectively addressing needs at individual, family, and ecosystem levels
- Performed a gap analysis of previously practiced procedures and presented advanced psychological therapies to the medical unit board to address abuse and trauma from cyberbullying, resulting in a 65% decrease in online abuse-related symptoms among clients
- Championed a clinic-wide implementation of telehealth services, significantly enhancing accessibility to mental health services for inner-city and low-income patients and families
- Managed monthly in-person meetings, leading a 5-person elected committee, and oversaw data analytics and treatment trends to restructure unit procedures, resulting in an over 90% increase in staff productivity measured by billable units, while maintaining high staff morale.
Program Manager
David Shands, LLC & Real Social Proof Podcast
01.2018 - 10.2022
- Successfully delivered a $3 million podcast studio buildout on time and within budget, collaborating with architects, city officials, local contractors, and real estate developers, and achieving significant cost savings through strategic planning and risk mitigation
- Managed a team of 12 collaborators to organize daily morning entrepreneurial meetings, content bootcamps, and one-on-one mentor sessions for approximately 100 participants
- Negotiated ~175 revenue-sharing and royalty contracts with business owners, consultants, and enterprises, significantly expanding business revenue and reach
- Led the implementation of transitioning from a web-based platform to an app, increasing weekly client engagement from 75% to 90% among 1000 users in app-based programming
- Strategically curated and expertly managed high-impact podcast and entrepreneurship conferences, instrumental in driving substantial business growth for >1000 attendees
- Collaborated closely with app developers to implement user requests and integrate new in-app features boosting user engagement by 300 users within six months.
Lead Foster Care Case Manager
Cobb County Department of Family and Children Services
09.2019 - 09.2020
- Collaborated with internal teams to tailor region-specific mental health strategies and child accident prevention measures, achieving a 65% monthly reduction in reported behavioral incidents across diverse regions, documented through internal incident reports
- Led the development of a comprehensive behavioral health program, increasing mental health resource utilization for 50 individuals over a 3-month period, evidenced by service logs and stakeholder feedback
- Developed and implemented individualized care plans for approximately 30 cases monthly, resulting in measurable improvements in educational outcomes and enhanced social and emotional well-being for foster children, families, and their ecosystems
- Maintained a 100% compliance rating in state and federal audits by implementing rigorous privacy and documentation practices, ensuring adherence to regulations and accreditation standards.
Program Manager
Families First, INC
09.2016 - 09.2019
- Contracted local therapists to implement cross-culturally programming focused on trauma and stress management, resulting in a 30% increase in internal referrals for employees of African-American and Pan-Asian descent
- Trained 32 staff members in mindset and safe handling practices prioritizing safety and quality assurance in interactions with children, leading to a 25% reduction in injuries among children
- Increased access to educational and recreational activities by 40% for over 300 children in state custody through strategic community partnerships
- Consistently upheld an exceptional client satisfaction rate of 98%, as evidenced by post-survey feedback.
Education
Master of Social Work - Trauma and Wellness -
Chamberlain University
Chicago, ILBachelor of Science, Business Management -
Winston-Salem State University
Winston-Salem, NCSkills
- Community Engagement
- Program Design
- Global Cross-Cultural Awareness
- Strategic Vision
- Data Analysis and Storytelling
- Professional writing
- Team Development
- Business Development
- Customer Service
- Vendor Relationship Management
- Project Management
- Google Workspace
Certification
- Google Project Management (In Progress) | Coursera
- 40-Hour General Mediation Training & Practicum | Kennesaw State University
- ADVanced Insights DISC Facilitator | Results Group, LLC
Timeline
Program Manager
Families First, INC
10.2023 - Current
Director of Operations
The Survivors Circle
01.2023 - Current
Clinician | Program Manager
Ravens Nest, INC
10.2022 - Current
Lead Foster Care Case Manager
Cobb County Department of Family and Children Services
09.2019 - 09.2020
Program Manager
David Shands, LLC & Real Social Proof Podcast
01.2018 - 10.2022
Program Manager
Families First, INC
09.2016 - 09.2019
Master of Social Work - Trauma and Wellness -
Chamberlain University
Bachelor of Science, Business Management -
Winston-Salem State University