JOEVEL TULAYLAY
DOHA,QATAR
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
WAITER/BARISTA
Oryx Group For Food Services
Qatar, Doha
07.2025 - Current
- Delivered exceptional customer service by warmly greeting guests, efficiently taking orders, and promptly serving food and beverages, enhancing overall dining experience.
- Crafted and served high-quality coffee and beverages, ensuring cleanliness and adherence to product quality standards, contributing to customer satisfaction.
- Managed data entry and record-keeping processes, ensuring organization and confidentiality of information while supporting operational efficiency.
Captain Waiter- F&B
Sharma Palace Resort Tabuk & Shi- Lounge resto
Riyadh
12.2022 - 02.2024
- Supervised daily operations and ensured smooth service flow at the resort's dining areas.
- Trained and mentored junior staff on customer service best practices and menu knowledge.
- Coordinated with kitchen staff to manage timely food preparation and presentation standards.
- Greeted and served customers, provided detailed menu information, managed front of house duties, and collected bills efficiently.
- Collected payments through cash, check, or charge transactions, ensuring accurate change for cash customers.
CAPTAIN WAITER- F&B
Ranger Resto Bar
Manila
04.2019 - 12.2021
- Supervised dining room operations to ensure smooth service at luxury resort.
- Trained and mentored junior waitstaff on best service practices and menu knowledge.
- Monitored guest satisfaction, proactively addressing any concerns to improve dining experience.
- Coordinated with kitchen staff to manage timely food preparation and delivery.
- Took orders and served food and beverages, ensuring timely delivery to enhance guest experience.
SALES DISTRIBUTOR'S
MLM-FONTROW INTERNATIONAL
Batangas City, Batangas
01.2016 - 01.2019
- Met daily sales goals by engaging with customers and promoting products effectively..
- Guided customers in selecting products to enhance satisfaction and meet their needs.
- Handled cash and electronic payments efficiently to ensure smooth transactions.
- Organized inventory and displayed merchandise to optimize visibility and accessibility.
OFFICE STAFF RECEPTIONIST
FIRST-SELECT MAN POWER SERVICES
Manila , Ermita
04.2016 - 03.2017
- Managed front desk operations, ensuring positive first impressions for visitors.
- Answered telephone calls, providing accurate information and resolving inquiries promptly.
- Scheduled appointments and coordinated office communications.
- Scheduled appointments and coordinated office communications to streamline daily operations.
Education
TNHS ROSARIO BATANGAS
Batangas, RosarioAssociate of Business Administration - Sales Associate Management
BATANGAS STATE UNIVERSITY
Batangas, BatangasSkills
- Customer Service Excellence
- Food & Beverage Service
- Fine Dining Service
- Barista & Espresso Preparation
- Reception & Front Desk Operations
- Cash Handling & POS Systems
- Guest Relations
- Upselling & Cross-selling
- Reservation Management
- Menu knowledge
- Product quality assurance
- Sales techniques
- Inventory management
- Effective customer upselling
Timeline
WAITER/BARISTA
Oryx Group For Food Services
07.2025 - Current
Captain Waiter- F&B
Sharma Palace Resort Tabuk & Shi- Lounge resto
12.2022 - 02.2024
CAPTAIN WAITER- F&B
Ranger Resto Bar
04.2019 - 12.2021
OFFICE STAFF RECEPTIONIST
FIRST-SELECT MAN POWER SERVICES
04.2016 - 03.2017
SALES DISTRIBUTOR'S
MLM-FONTROW INTERNATIONAL
01.2016 - 01.2019
TNHS ROSARIO BATANGAS
Associate of Business Administration - Sales Associate Management
BATANGAS STATE UNIVERSITY